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I signed up for this app and filled out all the information but when I come back, my company isn't even listed! I have set it up twice. I thought this was supposed yo be a really good app?
Good but doesn't work on iPhones. Fatal flaw!
Last month I uninstalled privy because of several reasons, and today, I want to re-installed, but I'm shocked because privy will charge me for $140/months Last month I only paid for $20/month via Shopify. Their price increase so significantly and does not make sense.
Not really happy with how quick they put a campaign on the site without really saying they would do that.
I used this app during an important campaign and did not have any email addresses added. I found out afterwards the app had disconnected. Very frustrated w
Thanks for the feedback and sorry about the issues you are experiencing. I forwarded this issue to the support team and they should be in touch.
I have been a customer for almost a year. Today we got word that the basic plan is doubling from $15 a month to $30. Like many small businesses this is not an easy time. I am basically being asked to pay double for no extra features. So much for any customer loyalty.
Outrageous fees. They will bind you into a contract for months and force you to pay a termination fee if you decide to switch.
Hi there,
Our billing team has checked with your customer success manager - we see you signed a contract for 12 months. After March of 2023, the paid plan will be moved to monthly and can then be cancelled. This will not cancel when changing to monthly, so please contact us at that time to help.
Please note, we do offer month to month plans and will never force a merchant into a contract. If you still need assistance, please email billing@privy.com.
The app displays at 325px width on 320px width phone screens creating a horizontal scroll - a coding issue when I looked into it. Even if I override the CSS to set it to 320px the app still creates a scroll bar based on the initial 325px setting.
After contacting support I was told in a condescending tone that the app was performing as intended, and I should try adjusting the settings to fit the screen size - which would result in the window displaying at 320px on all screens - not scaling the entire pop-up as it should be coded to, and indeed is on every other screen size. Support seems either incompetent or uninterested in helping solve the problem properly.
Uninstalled and switched to Mailchimp forms.
Only started my shop... I can see how amazingly helpful this will be.
Thank you,
The Vegan Supplement Market