Privy ‑ Pop Ups, Email, & SMS

I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done.

I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images ...

I was really hopeful about this app, but why charge $30/month which includes sending emails?!?!? Sending emails should be standard and included. This app is extremely expensive.

Setup is easy, and everything works as expected. However, with Google cracking down on mobile pop-ups/interstitials lately, I feel like disabling on mobile only should be a basic and therefore free feature... perhaps even the default, since I'm not sure why anyone would want to voluntarily get dinged by Google. I'm not trying to do anything complex or customize further than that. I just want a " ...

I believe my account has been hacked. I am getting many signups that are not requesting them... this is very disturbing that there has not been anything done to fix the issue. I would appreciate if you would take a look to address this issue.

its a little hard to type in the sections and a few things I have saved, aren't saved on the actual site its something totally different.

Difficult to use. Contacts not syncing and help desk was not useful. After several attempts my contacts are still not loading correctly and when I attempt to add one it says error.

You cannot review an app if you just downloaded it. Be realistic and allow customers a 7 day to 30 day ability to review. Why lie and give any starts especially 5 star review just for downloading. Shopify needs to reign in these app developers. Everyone is hungry to make money and a sale. We will all get there, in the meanwhile slow the "f" down seriously. So far seems easy to download and setup. ...

Sometimes it doesn't go live or it'll only work on a mobile device and not a desktop.

There is a problem. the customer is not getting the advertised discount of 15% . They get 5% instead

Privy does what it says it will do, but the customer service is weak. Not impressed with the support at all, have had a couple issues come up none of which have been resolved by the Privy team. They basically give me a common sense reply to do something I've already tried. Privy is essentially one of the best pop up options until something better comes along. Can't stand the fact that I can't ...