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I'm reviewing before I can use it
Cool, well-connected app, easy to use, stable and has enough value on the free plan. Unfortunately, there are not enough pre-designed pop-ups to choose from, no chat support, and its not very GDPR ready
So far so good! Still trying it out
It seems okay at the moment however don't know if it can connect to MailChimp yet.
Great and easy to use!
Very simple way to get started. Some of the 'Design' functions that are quite simple are buggy and glitchy.
yes very easy and simple.. Thanks
i use this to help customers help sign up for email updates, works great but wish it was easier to use and incorporate it to my website. kind of buggy.
Thanks for the feedback and sorry about the issues you are experiencing. Please send us an email at support@privy.com and the team will give you a hand when they are back online.
Privy works great. I've used it for years with great success. I've lowered the rating to 3 stars entirely because of the way they now have their paid plan set up.
I only use Privy for pop ups. I average around 5000 visitors a month which I thought would keep me in the free to use zone. However they count every page a customer views on your website. So this means I would at least need the 25,000 "pageview" plan that costs $35. For me it's not worth paying more than my entire Shopify subscription to make use of their pop up function.
So I've switched to the MailMunch pop up. It's free and looks pretty similar to what I was using with Privy.
To sum it up. If you are a low traffic store Privy's free option really is great. However, if you're like me adding another subscription for a simple pop up ad just doesn't feel worth it.
Thank you for the feedback, and I'm sorry you were disappointed by our recent price change. We believe our new pricing puts us more in line with the needs of the market and the majority of our customers who are getting more features for a better value. If you're an existing customer and your price was negatively impacted by this change, we'd be happy to work with you! Just shoot us an email at support@privy.com and we'll put you in touch with the right people.
I was torn between a 3 and 4 star review because the app itself is very easy to use and works well.
My complaints are control around customizing the user experience. On mobile, I have painfully watched recordings of customers trying in vain to click the little x to close the window. Sometimes I think they get so frustrated that they leave. There should be an option to allow click-out close on mobile. Like they should be able to click outside of the window for it to close.
Also a custom size on mobile would be great - like just a banner instead of a whole popup. I know there are work-arounds, but they're not ideal.
Overall, I would still recommend this app. It is free, after all, and collects emails quite well. I just think there is a bit of room for improvement.