Değerlendirmeler (24.910)

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4,6
Puan düzeyi başına sayılar
  • Puanların %75 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %17 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %5 oranındaki bölümü, 3 yıldıza sahip
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  • Puanların %2 oranındaki bölümü, 1 yıldıza sahip
18 Haziran 2024

Terrible terms and conditions and too expensive.

I subscribed for a $105 plan, it was working fine but I found similar apps are much and works the same. So I decided to unsubscribe it before they charge me for the next cycle, and they terminate everything instantly. While I had so many other subscriptions, usually they would still let you to use till the next cycle. This is the first time they terminate it instantly. I still have more than two weeks left , talked to CS, no help. They said it's in their condition, wasted my money.

Comfysocks
Çin Hong Kong ÖİB
Uygulamayı kullanma süresi:4 ay
Privy Operations yanıt 20 Haziran 2024

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with the cancellation process.

Our intention is to provide clear and helpful service to all our customers, and it’s evident that we fell short in your case. While our policy does state that subscriptions terminate immediately upon cancellation, we understand the impact this has had on you, especially with time remaining in your billing cycle.

We’re committed to resolving this issue for you. I have personally reviewed your case and will reach out to you directly, along with our billing team, to discuss potential solutions. We aim to ensure you feel valued and fairly treated, and we will do our utmost to address your concerns and find a satisfactory resolution.

9 Temmuz 2024

Jose was kind and ran all the test we could to resolve an emailing issue but it seems to be on my clients end so after discovering this the issue will be resolved later but he was kind and helpful anyway.. thank you

Art to Charmer
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 gün
27 Mayıs 2024

Jose @ Privy actioned my enquiry and sorted out the issue in a very quick and professional manner.
Jose made it very easy and I am very satisfied with the communication.

Thank you again for your help.

The Spotty Rose
Avustralya
Uygulamayı kullanma süresi:Yaklaşık 3 yıl
20 Eylül 2024

Great Support for newbies navigating the site! So far experience has been great!

Scooter Life Canada
Kanada
Uygulamayı kullanma süresi:3 gün
28 Mayıs 2024

Functional and easy to use, and my favorite is that customer support is very responsive. Very helpful! Jose was able to fix my issue quickly and correspond nicely via Live Chat.

Peaches&Crème K-Beauty and Skincare
Malta
Uygulamayı kullanma süresi:Neredeyse 4 yıl
9 Ağustos 2024

Easy to use, great support team. Karol C. from support answered all my questions quickly and concisely

Burns Music Library
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:13 gün
20 Mayıs 2024

I used this app for long years for my business until about a month ago. Had huge problem on my last products launch. On the launch day, emails weren't being sent to my customers. I reached out to them and I only heard back a day later with no solution. It cause me great loss. I left after years super unsatisfied having the loss. I don't recommend.

Aguas Claras Organics
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 yıldan fazla
Privy Operations yanıt 23 Mayıs 2024

Hi there,

Thank you for sharing your experience with us. We deeply apologize for the inconvenience and frustration caused during your product launch.

Your long-term support means a lot to us, and we’re sorry to hear that we fell short when it mattered most. Our team is currently investigating what went wrong to ensure it doesn’t happen again.

We’ve reached out to you via email to discuss how we can make this right and prevent future issues. Please don’t hesitate to respond if you have any further concerns or need additional assistance. We’re committed to regaining your trust and ensuring your satisfaction.

26 Haziran 2024

Loved using Privy to create pop ups for our businesses website. Easy to use with great customer service if you need additional assistance.

Cloth + Bristle™
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:5 gün
10 Mayıs 2024

Privy is the best email & sms plug-in for your Shopify. They have everything you need and online assistance that is super responsive. Shoutout to Jose for helping me out with fixing my problem with my emails going straight to spam mail!!!

The County Project
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:2 yıldan fazla
1 Mayıs 2024

Our company has used several email providers over the years. We have been with Privy for just over a year now and absolutely love it. The customer service is wonderful. They were very helpful in getting us set up, and with every step along the way since then. They are fast to respond, whether in live chat, email or with our customer service rep. They do a great job of educating and giving us ideas. The automations have been a game changer for us. We love being able to search campaigns. Highly recommend.

StudioR12 Stencils
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 yıldan fazla