Webkul Product Auction

The support team is great! It is not all evident; how to use the app but they are patient and effective, helping out it any way they can to match your needs.
Thank you!

Nice product, good help desk. The only problem is need little bit coding. I just installed it on my site: https://1salesforce.com/products/master-ceramicist-liu-zemians-work-drawing-sword-zhong-kui-2

This app is not very user friendly and very difficult/confusing to figure out configuration if you are not a coder. It is very difficult/confusing to even maintain if you even ended up hiring someone else to configure the app to your store for you. (which is what I did.) My shopify expert/professional coder couldn't even figure the app out without needing to reach out to the app developers to help all of us. I wish this was more user friendly for people who are not coders. I really want the function of auctioning on my website, this would be so amazing! I wish this app was as seamless and as user friendly as the app Shogun or something. This app has been a nightmare and a complete waste of money and time. I hope that they make this app more user friendly. I would love to give this app another try when they clean it up more, and I would be happy to change my review then! Because there is nothing I'd love more than a user friendly app for auctioning! It would really bring my business to the next level. Until then.....

Difficulties plugging into the online store. The count-down clock jumped around and shut down 5 minutes early at the end of the auction preventing smart, competitive bidders from getting their final bids in- this happened 2 times in a row.

Hi,

Regarding to our uninstalling the App, (we had installed the free trial version to see if it would work for us) since the App doesn’t work, doesn’t accept any bids.

As soon as we have been informed by our clients we have consulted to you by chat and email but couldn’t get any support in time.
The only solution was to uninstall the App.

Due to this, we have lost our clients’ confidence and our time and money trying to reach technical support to solve the problem, moreover, the opportunity to sell our product.

please improve your App. and your support system.

Regards,

The app works and looks great on the website. I wish the coding instructions were up to date, they seem out dated and little difficult to follow. Making this automatic would help those who are not a computer savvy or familiar with coding. Customer Support has some opportunities. They are curt with responses and didn't really listen to the root cause of the issues. Both interactions were the same, I would ask a question and support keep sending the same link over and over. Eventually they reluctantly help me out and manually fix my problem. I'm thankful for that, but I don't want to contact support every time I need to put something up for auction. I have contacted them twice and the same interactions both times. Curt and with out patience. My last interaction, they were adamite about rating them IMMEDIATELY, and they would wait until I was done. When I told them I would, but not as this moment, they continued to push. This incident, in conjunction with the previous interactions was really off putting. We are keeping this for now, but I will be shopping around for other apps.

Bought this 3 days ago. Doesn't work, the company state 24hr support but i've had nothing other than 1 automated email reply. Multiple expensive calls to their Indian and American support numbers just result in a phone ringing endlessly after a long automated process.

Very frustrated and angry. Wasted a huge amount of time on this

These app is ridiculous!! I installed it and then you have to actually to some programming. I contacted the support for help which they never should up to!

We had a really great experience with the customer service team. We were struggling with adding the coding but with simple collaborator access... the team had our auction up and running in no time! Thanks again team :)

So far it won't work at all. All I seem to get from support is that it works on their end. I've tested it, had other people try it nobody can get the auction to take the bid. I have to wait a full 24 hours for support to respond and when they do nobody has really looked into the issue. Only giving 2 stars because I did get a response.