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UPDATE: Support got back to me after my second message and apologized for the delay response in getting back to me. Anton offered me a guided solution to resolve the issue I was having and as a result I have adjusted the rating to reflect how I feel about this incredible app. I have not found another app that allows you to create bundles in the way I want to. Love it. First Review:
Giving a three star due to lack of support response. Love the concept of this app, as it offers a bundle opportunity that I have yet to find in other bundle apps. However, the bundle feature I set up is conflicting with the theme of my site and I have sent two support messages seeking help with no response yet. I really hope to get it resolved as I love the what the app offers.
Scott - Anton here! I just sent you a response with the solution to the issue you were experiencing. It looks like 22 minutes had passed since your original outreach and my response to you, within our usual 24 hour response time, so I do apologize that we didn't get to you earlier as we were working through the queue.
Let's get this sorted for you :)
By far the best bundling app that we have found so far! Great that it syncs up with inventory. Customer service response times are seriously impressive! Highly recommended app!
Customer service is matched by none!!! Professional and easy to work with team! I would recommend to anyone looking for a clean and easy way to offer custom gift box's and bundles. A+++
I had a few Problems setting the app up, but my Representative Anton Did a great job with helping me out!!
Anton has been a huge help in setting up the Bundable app. for our store. Very speedy & clear communication. Plus, Anton helped us with customization (complimentary!) so that we could get what we needed. Fantastic service.
extremely helpful and on hand support. Also love the app so simple and does exactly what i was after,
Really great application. Had a few theme issues on initial install but support fixed it in literally 5 minutes from me messaging them. Thank you.
Amazing APP ! Permit to create custom box and add more experience for customer
The support are very very fast !
Thanks so much Ugo! It's been a pleasure working with you.
- Anton | Co-Founder & Merchant Success Lead
WOW! This app not only solves a core issue for us; but the support team is the best we have experienced in the Shopify Marketplace. That's saying a lot because we've worked with some other great apps! Very happy with our decision to go with Sovi Apps on this one.
The app functions well without glitches, customer service is prompt and really effective - they even customised quite a number of elements to suit the style of my website. Even though we just started using the app, it has been great!