Unlimited Bundles & Discounts
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Overall not bad but there are lot of glitches on support chat.
not able to connect or talk to anyone through chat.
Hey! That's really weird, our support works working hours and working days, always online via LiveChat (for anyone) and Email, we take support very seriously and as you can see in the reviews our support is praised for its efficiency.
Something got wrong in the line of contact that this happened, maybe some temporary outrage on the chat we use / email or something else, I will ask Bryan from the support to contact you and try to solve your issue, but I emphasize that this type of complaint is super rare, we take support very seriously.
Have a great day, and wait for our contact.
- Revy Team
Update:
We've identified the problem, the chat system we've used did not worked well on his computer, the cause may be the chat system itself, the browser/extensions, it's uncertain. We are in contact with the merchant to address his concerns.
We specifically wanted a bulk discount for the same color of a product, but this app only allows customers to select multiple variants. There’s no option for a single bulk discount on one variant. To achieve this, you’re forced to either create a separate product for each color or set up individual bundles with a single variant option. It’s frustrating and unnecessarily complicated for something that should be a basic feature.
The result is beyond disappointing, an absolute letdown. It lacks any redeeming quality, and instead of achieving something appealing, it comes across as entirely subpar and unacceptable. There's nothing remotely impressive about it; the execution is so flawed that it becomes frustrating to even look at. Every element feels poorly thought out and put together in a way that does nothing but disappoint. It's far from what anyone would expect or tolerate, and the overall outcome falls embarrassingly short of any standard. Simply put, it's a complete and utter failure in every possible way.
WARNING!! Don't put this application on your shop. Since I used this, my store is not working properly. It affect our full website. You won't have sales anymore. Never ever put this on your store.
We contacted Shopify regarding this review because it seems fake or incorrectly attributed to our app. Our app impacts only specific areas of the store and includes multiple safety features to prevent any sales disruption in the rare event of a failure. We have never received a support request from this merchant. After seeing this review, we tried to reach out to discuss and resolve any possible issues, but we received no response despite several attempts.
We believe this review was posted in bad faith. The issue described is serious but false; our app does not cause such problems. Unfortunately, Shopify does not remove suspicious reviews, so we must deal with this unjust stain on our reputation, even though our customer support is well-regarded.
- Revy CEO
One thing I didn’t like about is because its not free and you can do unlimited bundle on the free plan
waste of money
Bad
The app is not working at all!!!! Tried re-installing still not working............................................
Hey! During the night we had instability in our server due to a peak in the number of requests, this caused numerous problems with the app.
This is not common and we already took every measure to make sure this won't happen again, we upgraded our servers and DB to avoid any issue or delay next time this situation happens, now our app is blazing fast again.
I ask you to please try the app again and see by yourself that it is fixed, our app is very stable but this rare event happened this night and caused this problem, we worked hard to fix the problem and I've sure it won't happen again.
My apologies for what happened.
- Marcelo, Revy CEO
Awful customer service - I had a question while installing and a chat window appeared so I asked Steve. He said he would look in to my question, then nothing. I reminded him again, and again, and he was just reading my messages and not replying. I could see the chat when he read it changed to 'seen'
Absolute waste of 30 minutes.
UPDATE:
When this review was written we were training new members of the support team that really weren't good at first. Now we have a well-trained support team, I hope you can test the app again and see by yourself. Revy CEO.
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Sorry about this, when you asked for customer service we had just started with Steve, he was a little confuse and had not yet confidence to answer without ask me first. Because of that, he took some time to answer, sorry about that, we had answered you later. Since then we had improved our support to this not happen again. Thanks and let us know if you need anything else in the future.
Well so far this app is crap and so is the support. I was excited by the free bundle and good reviews, so I installed it. Created my first bundle and unfortunately the app seems to have installed some very weird code into my theme because I now have an ugly revy bundle gobbledegoop on every product page that is in the bundle. I cannot launch my new collection with this revy rubbish code. I have spent the last 24 hours trying to get some support with a small email reply that was of no use at all. I'll keep trying support and fingers crossed someone can actually help. None of my other app developers take this long to help out. Pretty disappointed so far.
Hey! I'm sorry about the problems, but to clarify, the only place our app adds code is a specific file created by us (remove it and you are fine), we don't add lines of code in other theme files(which generally mess up the theme), we always tried to do things as clean as possible and this problem you reported is really rare.
We are always improving our support, by the time you reported this problem we had a new support member that was not very skilled, and we are sorry about that..we are proud of our support however, on weekdays 95% of our tickets are solved in less than 24h.
I'm sorry about your experience, that's not a normal experience..I hope you had solved your issue, if not please let us know and I will personally check what is happening, despite being a rare support problem it is not considerably acceptable by us and we took action when this happened.
- Revy CEO