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If i could leave no stars i would. Possibly the worst support i have ever received.
I sent at least 6 emails with the same 4 questions with no response. I couldn't get an answer to help me use the app within the trial period to even test the app properly.
Lots of limitations.
Installed alternative app and had it up and running within the hour.
Avoid this app like the plague.
A deeply flawed app. I have used it for over one year and the only thing it does consistently is cause me problems.
Bundle discounts sometimes appear on the cart page, and sometimes do not. With one of my current bundles, the discount is applied to two of the items, but not the third.
Other times, not all of the products in the bundle are actually placed in the cart. Even after contacting Bold support they were unable to find a solution.
This is absolutely not worth the headache, especially for $29.99 monthly. I am uninstalling now and not using any other Bold products.
Purchased the premium for years. Updated our theme and had trouble. Bold team added the app to theme but created several issues across the store. When asked to resolve the new issues we were directed to contact the theme developers as Bold was unable to find a work around. The theme developer won't work on app integration bugs. Spent 2 days trying to find a Shopify expert, only to give up on the app entirely. Cancelling the subscription and giving up on bundles.
Thank you for taking the time to write in with your review. We are sorry for the experience you had with Bundles. While Bold makes every effort to integrate with 99% themes, sometimes an unexpected conflict can occur. Thank you for your cooperation while our team investigated. We are very sorry for the inconvenience this issue caused and wish you every success.
I used this app to create bundles on my store but it's full of bugs. Had too many issues and the support helps - although it's a very slow process. Hopefully, they will fix all the bugs.
Hi there, I'm sorry to hear about the issues that you were seeing inside the Bundles app. One of our support specialists has reached out to see if there's any way that we can resolve these issues for you, so if possible please let us know. We'd love to get in touch over the phone.
Ruined the coding, dont install this app. Luckily I manually backed up my theme. Otherwise would completely ruin the business! NEVER INSTALL THIS APP!!!
Thank you so much for taking the time to leave a review of our Bundles app - our Specialists have reached out to discuss how we can best help. If possible, please check your store's contact email address and we'll be more than happy to do what we can to help out. Thank you for your patience.
Worst App and WORST Support, there is a bug which is changing the price of the product and thus giving unintended discount to customer without the knowledge of the seller,
When we reported this to support, its been about 2 weeks and they are just stalling by saying that they cant understand the problem, We have sent them screenshots, addad as staff, but they just cant understand the simple problem,
theya are just stalling by saying that as they cant understand or rectify is BUG.
PLEASE AVOID USING THIS APP, IT CHANGES PRODUCT PRICES HAPAZARDLY !!
SERIOUS BUG
UPDATE: I tried this app again because I believe in its capabilities, but I was disappointed again. The app rounded my bundle prices down for each item causing huge losses. I contacted support two weeks ago, and they still haven't resolved the issue. I would give zero stars if i could. These guys are going downhill fast.
UPDATE: This app has really gone downhill. The cart is glitchy, and the interface has so many bugs, that users aren't able to add bundle incentives. It's too bad because this is the only thing I can find that meets the need of discounting items automatically without using discount codes. This app is super easy to setup and create bundles! It's great for those that want to do quick bundles or sales! There are two possible kinks with the app. 1) it doesn't always automatically sync new items in a category for collection bundles. 2) we suspect and inventory count issue with the software that we are trying to identify. Sukh, has been great so far with helping us resolve the bundle update issue.
Hi there, thank you so much for the review! We're really glad to hear that you're enjoying the app, minus the two things you mentioned.
I was told by our app product specialists that you simply just need to go into that Bundle group and re-select the collection that you have added a product to, and then save, in order for it to update. :-)
I hope that helps! I noticed you had an open ticket already and are chatting with our specialists about the second kink you mentioned, so if you continue to have issues with the first one, please don't hesitate to include that in your response as well!
Take care!
I have lost more than a day of sales since installing this app. Still waiting on assistance. I don’t want to uninstall and risk losing 2 days work setting bundles up but will have to if this isn’t resolved soon. Please help urgently! Cart saying nothing in cart when you try to add a product.
Hi there! We want to sincerely apologize in regards to the issues you're experiencing on the site since installing Bundles.
Our experts, Brysen and Harry, have reached out to attempt to resolve the cart issues you're experiencing on the site.
If you could respond to their ticket we'll be more than happy to fix the problem you're seeing here!
AVOID THIS APP AT ALL COST!
I installed this app hoping for bundles for BFCM, it completely destroyed my store and added 100's of new variants which cannot be deleted other than manulaly delting them.
Even when installing it, it continuously said it needs to update my theme, which was a never-ending process. To force quit the app I had to uninstall it, it also spammed my inbox with 100's of emails saying it had problems applying bundles.
The developing team had no fix for it other than manually doing it all. Such an app should not exist. Don't make the same mistake I made, this one app caused me a whole day worth of work to clean up the mess they could not fix.
If an app could add 100's of new variants to your products, it should also be able to remove them.
Hi there, I wanted to first say thank you for taking the time to leave us this review, as your feedback helps us improve our app in the future. I'm so sorry you ran into these issues while attempting to use Bundles.
One of our product experts, Guri, has reached out to you - he'd be more than happy to get everything manually removed for you if it hasn't already been completed. We believe this may have been due to the bundles not being turned off before they were deleted, however we'd love to look into this more for you if you are interested.
Unfortunately with some more complex themes, our team needs to make some manual coding adjustments to your code, which is may have happened in the case of your installation. We hope to be able to speak with you over the phone to discuss things further, and hopefully find a resolution for you - at your convenience, please send us an email reply and we'd be more than happy to speak with you!
DON"T GET THIS APP IF YOU WANT TO STAY IN BUSINESS!
It stopped all codes from being used. It stopped our ambassador influencer program. All influencers didn't promote us like last year and we lost a lot of SALES because of it. The app stopped all cart recovery emails with discount codes to come back and shop. It messed up our site big time 3 weeks ago when we started the app with BFCM weekend.
The app stopped all shipping on the site for 6 hours after the Bold team went into our site to fix some other problems. A customer had to point it out to us that there was a problem with the site through FB messaging. Shopify fixed the shipping problem that Bold messed up. Shopify did not support us with Bold because it's third-party software., though they told us to use Bold.
Our small team of 3 spent multiple hours answering questions about why the site wasn't working right. We had to do a lot of draft orders by hand. Wouldn't allow for Shopify's built-in BOGO automatic discounts to run. The app took way too long to propagate when a change was made (hours). We had lots of upset and dissatisfied costumers. We were able to give away a few free $40 gift cards with bundle purchases but will have to see if they get redeemed. All in all, it was not a good experience and we had to pay you for it as well. I hope we keep afloat into the new year. I would NOT recommend your app to anyone.
Hello there. I wanted to first start off by profusely apologizing for the negative experience you had with our Bundles app - that's certainly not the experience that we want our merchants to have when working with us or using our apps.
We wish we had been made aware of the issues that happened once our specialist had made a fix for you regarding the cents. We would have been sure to investigate the issue further to see if we could pinpoint it and get it resolved for you ASAP.
If you wanted to give our app another chance, we would have our team of installers get the code properly installed on your store - while automatic installations are helpful, sometimes they need a bit of extra work due to the vast amount of different themes.
One of our app experts, Guri, has reached out to you to discuss our offer further. If you are interested, we'd love to make this right for you. If not, we completely understand, and are very regretful that this is the experience you had while using our app.
