BOLD Bundles ‑ Product Bundles

All-in-all, a good app.
I chose to have Bold make the required edits to my template files code. This was possible to do myself but having looked at the (even well documented) instructions, it would have taken several hours to complete.
I would have preferred the app not to require editing my theme source which would negate the need to consider these edits when it comes to upgrading or changing my theme in future.
However, the performance and features are, so far meeting my expectations. It works well and does what is promised. One behaviour which took me a short time to accustom to, was that newly configured 'bundles' take a short while to appear and work correctly - this is noted and explained in the user notes.

I required support after the installation, which was promptly and professionally provided. 4/5 :)

Useless app, difficult to operate, not proper & prompt support is provided. In the name of support, they try to sell more app. Even customer purchased the single item from the bundle price.

Nice automated message, but I actually haven't been using this app. Still waiting on your folks to install it. I sure hope this is the best thing since sliced bread since I've never paid for installation before - it better be! Work on making it install like all the other apps - easily, without cost.

Not looking good. I cannot get this app to work and reply takes too long and issue still not dealt with after a week of trying.

This company actually keeps you informed of progress during install! Very reliable!

Excellent app and amazing customer service! Guri and CAM from the support team helped me with fast responds and great solution!

Product Bundles are a great way to increase the sales. We are working more closely with the app to get the most out of it. The Bold support team are also nice people. They gave us a good assistance in installing the code.

Excellent application and fast service, really extends the excellent functionality of shopify, surprised its not included as standard

I rarely write negative reviews. But I am just not sure what is going on with this app. Customer service has been meh, and keeps pushing me back to their articles. We have experience multiple issues, and some of them have been caused by the support staff working to help. They made the bundle "live" after testing late on Friday without our knowledge. We ended up getting orders for the bundle while it was improperly set up. It caused issues with our fulfillment center and also featured photos that we had not chosen. For whatever reason whenever we make a change, the product photos we have chosen disappear and the app populates the product shots with grainy screen grab looking images from our other products. We've had issues getting it installed and getting it fully resolved, partially because every time we sort one, I have to reconfigure the product shots and more. This has been over nearly two weeks now. It's ongoing and still not functioning. Working with another agent and they made the bundle "live" again without our knowledge but this time I was on the lookout. It again reverted to the crap photos. I can't explain why or how this happening but they do keep directing me to their support page of articles.

So far, the Robo Install Beta version was INCREDIBLE. Most fun app install I've ever done - thank you for making it work so flawlessly! I would love for the "add to cart" button to automatically look the way it did in the test version though - the preview window pop-up looks pretty primitive. Hoping it gets better! - Laura, Owner, www.Bel-Lavi.com