Recenze (1 768)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 88 % hodnocení s 5 hvězdami
  • 6 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
30. duben 2024

Aman was wonderful - worked with our UK team to solve our US issue - all good!

STUDIO BURKE DC
Spojené státy
Doba používání aplikace: Téměř 5 roky
Vývojář Product Customizer odpověděl 7. květen 2024

Hi STUDIO BURKE DC,

Thank you for your review! We're thrilled to hear that our team member Aman was wonderful and effectively collaborated with your team to resolve your issue. Ensuring seamless support across regions is crucial to us, and we're glad to have met your expectations. Thanks again for your kind words!

4. duben 2024

I've tried quite a few of customizer apps over the years and this is my favorite to date based on options and price. Set up is quick and easy and the customer services is great as well.

Orange Valentine
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář Product Customizer odpověděl 8. duben 2024

Hi Orange Valentine,

Thanks for taking the time to leave us this wonderful review! We are thrilled that you are having such a great experience with our application and the support team behind it. We're always here to assist!

16. duben 2024

We love this app and the customer service is always so great. We have only had 2 small issues and they fixed it super quickly!! Thanks team.

ThatLittleCakeShop
Nový Zéland
Doba používání aplikace: Téměř 3 roky
Vývojář Product Customizer odpověděl 18. duben 2024

Hi ThatLittleCakeShop,

Thanks so much for taking the time to leave us this nice review! We're very happy to hear that you love our app and that you are consistently receiving great service from our customer support team. We're thrilled to have the privilege of serving merchants such as yourself. Cheers!

21. březen 2024

I've been using this app since I launched my store, and its the perfect app to give my customers options. The customer service is also amazing as well, once my app wasn't working properly, I reached out and the team was able to help address this issue in a timely matter. I'd definitely recommend this app to every Shopify owner!

Dabira Aroma
Spojené státy
Doba používání aplikace: Téměř 4 roky
Vývojář Product Customizer odpověděl 22. březen 2024

Hi Dabira Aroma,

Thank you for this outstanding review! We're so happy to hear that our app suits your needs perfectly and that our customer service delivered on your expectations. We're always here to support you, please never hesitate to reach out!

Datum úprav: 13. září 2024

Customer support chat is great, Aman helped me so much to have my customizations up and running!

9/12/24

The page app disappeared in my shopify store, although the app is installed (I´m on the Premium plan).

I can´t reach any client support via email. All of my customized products have their prices changed so now they cost thousands of euro.

Please I need help asap

9/13/24 Shevaughn helpd me out finding out the source of the issue, everything is running smoothly. Thanks so much.

STRENDING
Španělsko
Doba používání aplikace: 5 měsíci
Vývojář Product Customizer odpověděl 19. duben 2024

Hi STRENDING,

Thank you for taking the time to leave us this review! We're thrilled that you had a great experience with our team, and it is very kind of you to specifically recognize Aman. He will be thrilled to read this. Thanks again!

8. duben 2024

I had a problem and spoke with Aman who fixed my problem straight away ! would Highley recommend this app and the customer support is brilliant!

COUNTY HOUSE SIGNS
Spojené království
Doba používání aplikace: Více než 7 roky
Vývojář Product Customizer odpověděl 10. duben 2024

Hi County House Signs,

Thanks for recognizing Aman! He is an outstanding member of our team and will be thrilled to read this. Thanks again!

19. červen 2024

Helped with everything i was in a need of and even coded stuff I needed fixed :)

Dragonfly Ink
Island
Doba používání aplikace: Asi 15 hodinami
Vývojář Product Customizer odpověděl 26. červen 2024

Hi Dragonfly Ink,

Thank you for your feedback! We're pleased to hear that we could help with everything you needed, including coding fixes.

Thanks for being a valued user!

10. červen 2024

The customer service was very professional and solved my problem quickly.

Mind Into Craft
Spojené státy
Doba používání aplikace: 2 dny
Vývojář Product Customizer odpověděl 19. červen 2024

Hi Mind Into Craft,

Thank you for your feedback! We're glad to hear that our customer service was professional and resolved your problem quickly. Providing efficient and professional support is a priority for us.

Thanks for being a valued user!

1. květen 2024

I recently had the pleasure of experiencing top-notch tech support from DEEP, and I must say, it was nothing short of exceptional. From start to finish, their team demonstrated unparalleled professionalism, expertise, and dedication to resolving my technical issues promptly and efficiently.

First and foremost, the customer service representatives at DEEP were incredibly courteous and attentive. They listened attentively to my concerns, demonstrating genuine empathy and understanding of the challenges I was facing. Their commitment to providing personalized support made me feel valued as a customer right from the outset.

Moreover, DEEP's technical team exhibited an impressive depth of knowledge and expertise in tackling even the most complex of issues. They meticulously diagnosed the root cause of my problem and provided clear and concise explanations every step of the way. I was truly impressed by their ability to communicate technical concepts in a way that was easily understandable, even for someone with limited technical knowledge like myself.

What truly set DEEP apart, however, was their unwavering commitment to ensuring that my issue was fully resolved to my satisfaction. They went above and beyond to explore all possible solutions, leaving no stone unturned until the problem was completely resolved. Their dedication and perseverance were truly commendable and left me with the utmost confidence in their abilities.

Overall, my experience with DEEP's tech support was nothing short of outstanding. From their exceptional customer service to their unparalleled technical expertise, they exceeded my expectations in every regard. I wholeheartedly recommend DEEP to anyone in need of reliable and effective tech support services. They are, without a doubt, a game-changer in the industry.

My Store
Spojené státy
Doba používání aplikace: 15 dny
Vývojář Product Customizer odpověděl 7. květen 2024

Hi My Store,

Thank you for your kind words! We're thrilled to hear about your positive experience with Deep and our tech support team. Your satisfaction is our top priority, and we're glad we could meet your expectations. Thank you for choosing us and for your recommendation!

9. duben 2024

I recently had the pleasure of experiencing the Product Customizer app for Shopify, and I must say, it's been an absolute game-changer for my online store. The highlight of my experience was undoubtedly the customer support team. They truly went above and beyond my expectations. I was struggling to set up and integrate the customizer into my store, which was crucial for launching my first mass sale. Feeling at my wits' end, I reached out to the support team for assistance.

To my amazement, the support team didn't just offer advice; they logged into my account and meticulously set all the necessary parameters for me. Their proactive approach allowed me to better interface the product with my store, transforming my frustration into satisfaction. It was a revelation seeing how asking for help turned out to be the best decision, guiding me effortlessly to my goal.

Furthermore, I'm thrilled to learn that the team is constantly working on improving the service. Knowing that enhancements are continually being made gives me confidence in the app's future capabilities and its impact on my business.

As I prepare to roll out my first mass sale using this customizer, I'm filled with optimism and gratitude. The Product Customizer app is not just a tool for personalization; it's backed by a support team that genuinely cares about its users' success. If you're looking to elevate your Shopify store with custom products, I wholeheartedly recommend the Product Customizer app. It's not just the functionality that's impressive, but the people behind it that make all the difference.

BounceDesignLabs
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Product Customizer odpověděl 15. duben 2024

Hi BounceDesignLabs,

Thank you so much, this is absolutely wonderful to read! We take enormous pride in offering the best service possible, so we are always thrilled to receive positive feedback about our support team. It is particularly gratifying to read this as it speaks to the core of our support strategy - being hands-on, trusted partners for our merchants. We are always here to support you and if there is ever anything that we can do to improve your experience with our team and app, please do not hesitate to reach out and share that feedback. Thanks again, and happy selling!