Recenze (1 770)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 88 % hodnocení s 5 hvězdami
  • 6 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
16. duben 2024

Had a problem and very quickly got help from Aman and the problem is fixed!

Stag Design
Spojené království
Doba používání aplikace: Více než 10 roky
Vývojář Product Customizer odpověděl 17. duben 2024

Hi Stag Design,

Thanks for the 5 star review, and thank you for recognizing Aman! He's a great team member and will be thrilled to read this feedback. Thanks again!

10. červen 2024

The customer service was very professional and solved my problem quickly.

Mind Into Craft
Spojené státy
Doba používání aplikace: 2 dny
Vývojář Product Customizer odpověděl 19. červen 2024

Hi Mind Into Craft,

Thank you for your feedback! We're glad to hear that our customer service was professional and resolved your problem quickly. Providing efficient and professional support is a priority for us.

Thanks for being a valued user!

15. duben 2024

I've been using this App for over 10 years, it's easy to use and the support is prompt and spot on every time!

Maria’s Portrait Studio
Kanada
Doba používání aplikace: Více než 7 roky
Vývojář Product Customizer odpověděl 17. duben 2024

Hi Maria's Portrait Studio,

Thank you so much for this wonderful review and for using our app for such a long time! We are absolutely thrilled to have the privilege of serving merchants such as yourself. Please always feel free to reach out to our team for any needs!

1. květen 2024

I recently had the pleasure of experiencing top-notch tech support from DEEP, and I must say, it was nothing short of exceptional. From start to finish, their team demonstrated unparalleled professionalism, expertise, and dedication to resolving my technical issues promptly and efficiently.

First and foremost, the customer service representatives at DEEP were incredibly courteous and attentive. They listened attentively to my concerns, demonstrating genuine empathy and understanding of the challenges I was facing. Their commitment to providing personalized support made me feel valued as a customer right from the outset.

Moreover, DEEP's technical team exhibited an impressive depth of knowledge and expertise in tackling even the most complex of issues. They meticulously diagnosed the root cause of my problem and provided clear and concise explanations every step of the way. I was truly impressed by their ability to communicate technical concepts in a way that was easily understandable, even for someone with limited technical knowledge like myself.

What truly set DEEP apart, however, was their unwavering commitment to ensuring that my issue was fully resolved to my satisfaction. They went above and beyond to explore all possible solutions, leaving no stone unturned until the problem was completely resolved. Their dedication and perseverance were truly commendable and left me with the utmost confidence in their abilities.

Overall, my experience with DEEP's tech support was nothing short of outstanding. From their exceptional customer service to their unparalleled technical expertise, they exceeded my expectations in every regard. I wholeheartedly recommend DEEP to anyone in need of reliable and effective tech support services. They are, without a doubt, a game-changer in the industry.

My Store
Spojené státy
Doba používání aplikace: 15 dny
Vývojář Product Customizer odpověděl 7. květen 2024

Hi My Store,

Thank you for your kind words! We're thrilled to hear about your positive experience with Deep and our tech support team. Your satisfaction is our top priority, and we're glad we could meet your expectations. Thank you for choosing us and for your recommendation!

26. duben 2024

They are very kind and fast. Thank you !!!

Edible Prints On Cake (EPoC)
Spojené státy
Doba používání aplikace: Asi 9 roky
Vývojář Product Customizer odpověděl 29. duben 2024

Hi Edible Prints On Cake (EPoC),

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team and that we were able to assist you promptly. Thanks again for sharing!

Datum úprav: 13. březen 2024

Wonderful app and excellent tech support. Highly recommend. Could not do business without it. I would like to add that support goes above and beyond to help solve problems that are unique to our products. They even created a video to show me how to make the updates myself. Very much appreciated.

PraiseBanners
Spojené státy
Doba používání aplikace: Více než 3 roky
Vývojář Product Customizer odpověděl 8. březen 2024

Hi PraiseBanners,

We're thrilled to read this review! Our development team works hard to ensure that the app is impactful for our merchants and we're always striving to provide the best possible service. Thanks again for taking the time to give us feedback!

Datum úprav: 9. duben 2024

Coming from a stickler: these guys are AMAZING. If you need anything at all, customer service is there for you. Extremely fast and helpful. Any questions I have (had some questions about compatibility with certain themes like Debutify, as well as some questions on automated communication with my supplier) Aman knows exactly how to explain to me what the Product Option Customizer is capable of and he can go right into my settings and help me change things so I don't need to lift a finger. Thank you Aman!

VL Grace
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář Product Customizer odpověděl 21. březen 2024

Hi VL Grace,

Thank you for this wonderful review. We're very pleased to have been able to satisfy even a stickler such as yourself! Thanks in particular for recognizing Aman's efforts, he has been with our team for a long time and always provides a top notch support experience for our merchants. We are always here to assist you, please do not hesitate to reach out!

30. duben 2024

Aman was very helpful and quick to respond. I had a bit of confusion and he helped me right thru it. I was impressed and would give more than 5 stars, if I could.

IEC Professional Engraving / Inner-Earth Creations
Spojené státy
Doba používání aplikace: Asi měsícem
Vývojář Product Customizer odpověděl 7. květen 2024

Hi IEC Professional Engraving / Inner-Earth Creations,

Thank you for your review! We're thrilled to hear that our team member Aman was able to assist you swiftly and clear up any confusion. Providing responsive and helpful customer support is incredibly important to us, and we're glad this commitment was evident in your interaction. Thanks again for sharing your feedback!

Datum úprav: 9. březen 2024

Shevaughn & Deep has been the best customer service person that I've worked with so far in any sort of technical issues.
First time we had an issue with the liquid error code for our customizer and our customization was not working on our site for several hours. Shevaughn was so amazing in helping us resolve the problem. He is very patient and quickly responded to all my questions.
After that I've contacted several times in regards to help with the customizer app and every time Shevaughn was so quick in resolving the issue and took his time to listen to all of our questions and explain everything very clearly.
Love the customer service and we've been using this app for several years and didn't have a lot of issues with it.

I STOLE MY BOYFRIEND'S SHIRT
Spojené státy
Doba používání aplikace: Více než 4 roky
Vývojář Product Customizer odpověděl 13. listopad 2023

Good day to you I STOLE MY BOYFRIEND"S SHIRT!

This is a fantastic review, and we appreciate the time you took to write it as well as the acknowledgement you gave to our team members, Nicoz and Shevaughn. We strive to give this type of support to our merchants, and it appears that you got what you needed as a result. We are here to help if you need us again. Thanks for being a valued merchant!

The Support Team

16. duben 2024

Absolutely amazing product for my online store. Customer service is even better with their fast response and fast fix to my problem. Highly recommend!!

Southern Glow Designs by Jennifer Marie
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Product Customizer odpověděl 18. duben 2024

Hi Southern Glow Designs by Jennifer Marie,

Thanks so much for the positive feedback! We are so happy to hear that our app is suiting your needs and that you had a great experience with our support team. This is exactly the experience that we want merchants to have with our team. Please always feel free to reach out to us for any future needs!