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the selections are not loading, very unsatisfied with the customer service - they are never accountable to any issues happening between the app & shopify.
Hello to our friends at ByDaile
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration and want to assure you that the issue is at Shopify's end which is causing your selections to not load on the cart page. To be honest, there is very little we can do apart from following up with Shopify in this particular case. I acknowledge that this could have been handled better and we are going to take corrective steps to ensure that this does not happen again.
If you are open to trying our app again, please let me know and I will personally take care of your case. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Product Customizer Support Team
Very helpful support team, don't hesitate to reach out to them for help. Quite simple to use and get going, I highly reccomend.
support is really amazing.. loved it also, a nice app for customization products.. I highly recommend it
Hello to our friends from funforever
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
This app is amazing! Amazing straightforward functions. Love it! And the support is one of the fastest and most professional I have experienced! Very satisfied!
Hi amore jewels,
Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer and all its functionalities. We love having you as a customer and are always here to help your Shopify store succeed! We are happy our support team was able to assist you!
`Harish - Customer Success Team! :D Cheers!
The app is great when it will actually load. I find 9/10 times when trying to open the app it now goes to a blank page and I can't customize any products. Really annoying.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
This app did everything I needed it to for my jewelry business. My jewelry is very customizable. Each item has multiple options such as metal type, stone type, stone quantity, etc. I was able to organize everything exactly the way I wanted, and add rules to each variant so that I could control which options are shown to the customer, based on the selections they make. With the help of the customer service team, we were able to make other changes that I didn't even know were possible. Just ask the support team about anything you want or are envisioning for your website. Almost always they are able to make things work the way you want! Great customer service, great app!
Hello friends from File and Jewels!
Good karma your way for sure for these 5 stars you gave us - we SO appreciate it! Yes with highly customizable products like yours, special abilities on the Shopify platform are certainly called for. Hope you sell tons of your beautiful jewelry online!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
Excellent customer service! They were able to install the app for me and customise some of the items. So far, really pleased with this app!
Hello to our friends from therubioshop.com
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
very very helpful set up looks good so far - only used for one day but seems to work as needed and great support so far from the team at product customizer thankyou
Hello to our friends at The Original Party Bag Company
Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Product Customizer Support Team
The app does everything I want it to do and it was super easy to use. Also the support team for this app is very responsive and always willing to help.
Hello friends from My Value Media! So happy that our response times were good for you, and that the app is easy to use. We kept the app simple in order to make it second-nature to use for Shopify store owners. Hope your store strikes it big :)
-Sean H, Customer Success Manager, Product Options & Customizer
Very happy that I can customize from each product page, and I love the saved customization set option.