Recenze (1 775)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 88 % hodnocení s 5 hvězdami
  • 6 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
25. březen 2024

Excellent customer service and very good handling of the app!

Pawfectly Collarful
Německo
Doba používání aplikace: 10 měsíci
Vývojář Product Customizer odpověděl 26. březen 2024

HI Pawfectly Collarful,

Thanks for the kind words! We always aim to go above and beyond for our merchants, so its very gratifying to hear that you had such a great experience with our team. Kudos on a brilliant name for your store!

19. únor 2024

Amazing customer service from Shevaughn and Amand. I really appreciate all of their help in getting this set up.

Signature Sweets by Amanda
Spojené státy
Doba používání aplikace: 24 dny
Vývojář Product Customizer odpověděl 21. únor 2024

Hi there Signature Sweets by Amanda,

Thank you for leaving us this 5-star review! We appreciate that you acknowledged the amazing support you received from Shevaughn and Aman. We strive to offer the best customer support ever to take the strain away from our merchants so they can get to business. Do not hesitate to reach out to us at anytime!

The Support Team

19. duben 2024

After trying out several other apps, I finally found one that works seamlessly for my needs. This app is not only functional, but also incredibly easy to use. Its array of customization options allowed me to tailor it perfectly to my brand. When I had a question for customer support, Shevaughn responded promptly and guided me through fixing the issue with clarity. Highly appreciated!

Lavella Handcrafted Candles
Spojené státy
Doba používání aplikace: Asi 4 hodinami
Vývojář Product Customizer odpověděl 23. duben 2024

Hi Lavella Handcrafted Candles,

We're glad you shared your feedback! We're happy our app fulfills your needs and we're also thrilled to know our team member Shevaughn provided you with the support you needed. Thanks again for sharing your experience!

22. leden 2024

Excellent customer support from Shevaughn.

Designer Bee of New England
Spojené státy
Doba používání aplikace: Více než 9 roky
Vývojář Product Customizer odpověděl 24. leden 2024

Hello Designer Bee of New England,

We are happy to hear that Shevaughn gave you great customer support and we appreciate you acknowledging this!

The Support Team

29. únor 2024

This was the greatest experience ever. Shevaughn was not only kind, he was thoughtful, patience, and just above the top. Thank you God for great customer service.

IGS Creation: Discover Your Path to Peace and Love
Spojené státy
Doba používání aplikace: 2 měsíci
Vývojář Product Customizer odpověděl 4. březen 2024

Hi IGS Creation,

Thank you so much for the kind words! Shevaughn is a rockstar on our team, please always feel free to reach out.

5. prosinec 2023

App is well-designed, but not intuitive to setup initially. Also, discovered a terrible bug that causes massive multiplicative cart checkout totals when adding the option with Product Customizer to the cart. Unfortunately, you are blaming this on a recent update with Shopify, but Shopify is saying to speak to you as the vendor.
I am not used to getting this runaround. This is a critical issue that is preventing us from making sales in Canadian (CAD) dollars. We had just released our product and we have this less than ideal experience with Product Customizer, which is a shame :-(. We have 8 days left on the trial, and so far not a good experience. We really wanted this to work.

The Bird Board
Kanada
Doba používání aplikace: Asi měsícem
Vývojář Product Customizer odpověděl 7. prosinec 2023

Hi Bird Board,

We are very sorry that we were not able to resolve your problem in a timely manner. We are aware of the issue with Shopify Markets. Our team went in and resolved the issue, which stemmed from fixing the Item customization product price at $25 for each market when it should only be $0.01 we have adjusted this for you and are terribly sorry about the delay.

The Support Team

22. duben 2024

Very helpful very professional

Customlightboxes
Spojené státy
Doba používání aplikace: 4 měsíci
Vývojář Product Customizer odpověděl 29. duben 2024

Hi Customlightboxes,

Thanks for sharing your feedback! We're thrilled to hear that you found our support helpful and professional. Ensuring our customers' satisfaction is our top priority. Thank you once again!

2. květen 2024

Excellent online support. Tech Support was friendly, knowledgeable and resolved my questions very quickly.

Kolbe Coffee
Spojené státy
Doba používání aplikace: 2 dny
Vývojář Product Customizer odpověděl 7. květen 2024

Hi Kolbe Coffee,

Thank you for your kind words! We're delighted to hear that you had such a positive experience with our online support team. Providing friendly and efficient assistance is a top priority for us, and we're glad that we could resolve your questions promptly. Thanks again for sharing!

29. březen 2024

The app is very easy to use and customer service is quick to respond and available when needed.

NET Creative Designs
Spojené státy
Doba používání aplikace: 28 dny
Vývojář Product Customizer odpověděl 1. duben 2024

Hi NET Creative Designs,

Thanks for the kind words! We are constantly making improvements to the app aimed at making it as easy to use as possible, so this is very gratifying to read. Thank you for also recognizing the effort of our support team, we take great pride in providing the best support experience possible!

12. březen 2024

I was at first a little sceptical about the this platform but it has proven to be a view easy process to set. I ended up upgrading from the free plan to the premium on the same day simple because of the customer service and how prompt they were which makes me put my trust in them.
I would highly recommend

Sleyed
Spojené království
Doba používání aplikace: Asi 21 hodinami
Vývojář Product Customizer odpověděl 14. březen 2024

HI Sleyed,

This is a very gratifying review to read. We're thrilled to be able to exceed your expectations and overcome your initial skepticism. Our support team is very dedicated to the merchants that we serve. Thank you so much for taking the time to leave this review.

If there is every anything that we can do to improve your experience with our app, no matter how minor, please do not hesitate to reach out to us!