PC ‑ Custom Product Options

Thank you for your kind feedback! We’re really glad to hear that our team was able to support you and respond quickly as you got started. Helping new store owners feel confident is important to us, and we truly appreciate your recommendation!

Thank you! We’re happy to hear you found the app easy to use and a pleasure to work with. We really appreciate your support!

Thank you so much for your amazing feedback! We’re absolutely delighted to hear that Deep was able to assist you so quickly and effectively.

Thank you for your great feedback!

We’re happy to hear that our support team was able to assist with your custom setup and that you’re enjoying the customization options. If you ever need anything else, we’re always here to help!

Thanks so much for the kind review! 😊
We’re really glad to hear the app is helping with product customizations and that our support team was able to assist. If you ever need anything else or have questions down the line, we’re always here to help!

Gracias por compartir sus comentarios. La forma en que se muestran actualmente los complementos forma parte de cómo la aplicación aplica los cargos por opciones. Entendemos que esto puede parecer inusual en el carrito, y nos complace informarle que nuestro equipo ya está desarrollando una actualización para la aplicación de estos cargos. Este próximo cambio hará que la visualización sea más clara para los clientes, manteniendo intacta la precisión de los pedidos.

Thank you so much for your kind words! We're so glad our team could help you resolve the confirmation email issue smoothly. Your satisfaction means a lot to us — and we’re always here whenever you need assistance again!

Friends at Rou Collection,

I am sorry that your experience has been so frustrating.

The root problem causing this issue is incompatibility with the bundle/cart drawer app you are using. It thwarts data being sent from product page to to cart and then into the checkout. We may have been able to "fix" a similar issue 8 months ago, but this current cause of the current issue is not something our app can fix.

Only the theme developer or alternate app developer can modify the theme code that must be modified to fix this issue. Here are details about what we've done, and to pass to your developer:

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The problem happening with file upload not going to the cart and the add to cart button not working when file uploads exist on the page are two separate issues that have nothing to do with our app. Here is a technical breakdown of each issue affecting both the live theme and the new theme he is working on.

1. Current live theme issue (bundle/cart drawer app)

The upcart-bundle.js script calls JSON.stringify({ items: n }) when sending the cart request.

This converts the n object to a string, removing File objects from uploads, so customization data never reaches the cart.

A similar issue occurred eight months ago; we provided guidance then, but the resolution had to be applied on the theme side.

2. Broadcast theme issue (new theme setup)

The Broadcast theme includes code that explicitly prevents form submission whenever a file input exists:
if (form !== null && form.querySelector('[type="file"]')) {
    return;
 }

This causes the Add to Cart button to stop working when a customer selects a file.

Our developers applied the proper fix in a copy of the Broadcast theme, where customization data, including uploads, worked correctly, showing that the app functions properly when the theme allows it.

We also sent collaborator requests, provided step-by-step guidance, and scheduled a meeting with your theme developers to implement the fix, but it was not attended.

Both issues are external to our app. Once the necessary changes are applied, the current issue will be resolved.

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Thank you for your understanding.

Sean H, Ops Manager, Product Customizer

We greatly appreciate your review! It’s wonderful to hear that our team’s support and communication made your experience seamless. We’re always here to help whenever you need.

Thank you so much for your wonderful review! We're thrilled to hear that you've had a great experience customizing your products and that our support, especially from Lasandra, was helpful. We truly appreciate your recommendation and look forward to supporting you again anytime you need us!