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I think that the app has been down for some time. I need you to fix it thanks.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
I highly recommend this app if you are looking to add multiple variations and selections for your items. It does take a little finesse to figure out the technique to getting your variations and conditional logic set up to exactly how you want it, however their customer service chat feature is extremely helpful, and the agents are very helpful. I have not hesitated to reach out to them when I needed assistance and had questions.
Greetings Here For The Tee,
We appreciate you taking the time to leave us this great review and we are glad that you reached out to us for support on setting up your variations and conditional logic. That is what we are here for and we strive to be available and able to assist you with whatever you need to be successful with your app.
The Product Options & Customizer Support Team
Great app, and even better customer service. Kevon has been a real help in making the app fit with my store. Couldn't be more pleased. He even recommended improvements to my store to help with upselling.
Hello to our friends from The Stately Hound
Jake, we’re pleased that Kevon was able to resolve all your issues with the app. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
This app is very helpful for anyone who wants to offer customized products.
and their support team awesome!
Hello to our friends from Outback India
We appreciate you leaving this superb review! We wish you and your store great success! :-)
-Melissa & the Product Customizer Support Team
This app has made customizing our website incredibly easy. It has helped make our check out process quite simple. Kim has helped make our theme transfer a very painless process and it looks great! I can't recommend this app enough!
Just replaced my previous app with this one for our new store theme, had a couple of teething problems with installation and they were sorted out within 10 mins by the brilliant Pushpesh - Really great service thanks so much!
Hello to our friends from The Gin & Rum Warehouse
Thank you for leaving us this awesome review! We are glad we could assist you! We will let Pushpesh know that his assistance was greatly appreciated!
-Melissa & The Product Options & Customizer Team
This is your best option for a basic product customization apps. Shopify limitations hinder such features by default, but Product Options and Customizer do their best to accommodate any needs within Shopify constraints. Support is helpful and responds within 24HR
Hello friends from FXR Racing!
So happy that our app and our support were good for you - we work very hard at that, day in and day out. Thanks for the great rating on the Shopify app store! May your store be highly successful online!!
-Sean the Customer Success Manager, & The Product Options and Customizer Support Team
Product Customizer is a great app and would recommend it. We use it for flower orders on our website, it's super easy to use and the support team is always so helpful and quick to respond! The only reason I gave it 4/5 is because there have been a few occasions when required fields have not populated on order forms. Not sure if this is because the customer was able to skip over it or if it just didn't transfer to the order page.
Hello to our friends at Charleston Street
We are grateful that you took the time to share your review with us and the community. Delighted to learn that you had a positive experience with our app. Should you see the issue with the required fields again - please let us know and we will address the issue ASAP. We're glad we could be of service to you and hope we can assist you again soon.
Cheers,
Pushpesh & the Product Customizer Support Team
Justin has always given us friendly and prompt service!
This is the one app my store depends on the most. We custom-make rubber stamps and Product Customizer allows that customization input to take place smoothly. It's been incredibly easy to use and the team has been helpful in answering any questions we've had.