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We used the app to quickly add some much needed fields to our products. Super easy to use and if you reach out the team will even help you with some minor CSS changes! 10/10 would recommend.
Hello friends from goodboy!
Thanks for taking the time to leave us this great review! We take pride in customizing our approach to every client, and glad we could get you what you needed. Hope goodboy is a more and more popular online store!
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
I had some problems installing the app but the suport was fantastic and solved my problems. And Now i have ti say that is a really good app with great suport.
Hello friends from FairOporto!
We are so grateful for the positive review here on the app store! If there is anything we can do to get you to change your 4-star review to a 5-star review instead, we would be grateful! Please let us know if there is any other way we can earn that from you (support@productcustomizer.com). In the meantime, hope that FairOporto is massively successful online! :)
-Sean the Customer Success Manager, & The Product Options and Customizer Support Team
I just installed the app and so far it's working great! Had to contact support to ask some questions and their were fast and very knowledgeable and were able to help me right away. Thanks again
Hello to our friends at NFTouchable
Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
We recently installed this app to add gift wrap to the products on our website. We had a slight issue once the app was installed with our product variants not working, but we reached out to support and Kevon was really helpful. He responded quickly to our issue and corrected the problem all within 24 hours. Great service and would definitely recommend!
Hello to our friends from Reeves & Reeves
Thanks for leaving us this awesome review! We really appreciate the kudos! We are glad we could help don't hesitate to reach out to us if you have any more queries.
-Melissa & the Product Customizer Support Team
This App is working great, and is very easy to use! Thanks, Product Customizer, you've made my workflow much more efficient for sure!
Die App ist klasse, genau das, was ich für meinen Shop gerade benötige und mir wurde mit der Einrichtung sehr geholfen. Vielen Dank, kann ich empfehlen. :)
Hallo an unsere Freunde von hausbox48
Danke für die tolle Bewertung. Wir freuen uns sehr zu hören, dass Ihnen der Product Customizer gefällt. Wir tun alles, um jedem Händler zu helfen, und ich freue mich, dass wir für Sie ins Schwarze getroffen haben. Wir wünschen Ihnen und Ihrem Shop viel Erfolg!
Prost,
Pushpesh und das Support-Team für Produktanpasser
This app has been a life-saver for us. Minus a small glitch or two, the installation was extremely easy. The support team was very quick to respond and get us up and running within 24 hours. And they were super-pleasant.
There are a few areas for improvement: 1) The ability to change pricing on the variants, which seems to be in-progress; 2) Improved ability to seamlessly integrate into the CSS styling of your current theme (it required changes to javascript); 3) Ability to select multiple options in a dropdown; 4) Ability to display at swatches or dropdowns -- with #3 and #4 on a per product basis, instead of sitewide. Unless you have complicated products, however, the last 2 may not apply to you.
Im sure the app is fine but the customer service is terrible. Two weeks without a reply and my store has had to be closed the entire time. These guys have cost me afortune and cannot be relied upon if your business needs custom options.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Hello and thanks for taking the time to leave this review! This is Sean, the Customer Success manager. Your issue was extremely unique, and required developer help to fix. This is NOT normal for users of our app, so our sincerest apologies that you experienced that. Bottom line, with any developer issues, the client always has the option to uninstall the app, or use a good workaround temporarily until the fix is done... I had hoped our dev team would get to the bottom of your issue within a week, but sometimes it takes them a couple of weeks with a very unique and abnormal issue like this one. I have followed up with our team and they should have the fix done in the next couple of business days (crossing fingers!).
Still here to help in the ways that we can, and even when it takes big $$ to our dev team to fix, we do get it done - just don't have a lot of control over the time frame with custom fixes. Thanks for your understanding! I'll email you as soon as this is ready of course...
Very impressed with the customer service. They always respond quickly and are willing to help however they can. When I had a theme update all my custom settings for each product disappeared. When I asked for help the company that built the theme told me I would have to manually re-enter everything which would have been many hours of work. I'm so glad I asked Product Customizer team to help- they just reinstalled all my "snippets" into the new theme. I have no idea what this means but they fixed the problem in a fraction of the time it would have taken me. Great app- let's me customize my personalized products easily- does everything I need it to do.
So happy I found shopstorm! We sell home fragrance and have 100+ fragrances.that change regularly, based on the season. Couldn't offer customers to choose from the full list without this app. LOVE the way you can save the variants on on collection and then with one click apply them to another. OMG massive timesaver!!! Incredibly fast and thus far-flawless. A+++