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We would not recommend using Product Customizer if you need to add options that cost the customer extra. The app has a serious glitch that causes those charges to stick around in the cart even after a customer removes the associated product from their cart. The issue has persisted for months, and the developers have been unable to fix the problem. (Communication on the status of the efforts to resolve the glitch was also very spotty, which just made it more frustrating.) We ended up finding another solution -- for us, that was using Shopify's variants feature -- because the app was costing us too much money in lost sales. It was also a nightmare for our customer service team. Hate to leave a bad review as the idea of the app is great, and the conditional logic feature is one we haven't found elsewhere. But ultimately we'd recommend finding a different solution -- Product Customizer just isn't up to our standards.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
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Previous reply:
Friends from KMM,
This is Sean, the Customer Success manager here. Our apologies that our app caused this persistent issue with your store's theme. In rare cases a theme is just too custom for us to find a fix, but that is very rare indeed. Thanks for giving us a chance and I'm sorry it wasn't all you hope it would be! If there is ever anything we can do for you to help redeem your experience (if and when you change your theme in the future) please do let us know.
We try our hardest to solve 100% of client issues, and it really bums us out when one can't be resolved. Thanks for your communication.
Love the app ~ We sell personalized products, so it was crucial for us to find an app that worked for us. Denis was very helpful, and assisted with all the adjustments we needed to make our site look just the way we were hoping it would. Thanks!
Speedy support response! Love the simplicity on adding file upload option for customer. Future wish list => add multiple files.
We've just started using the Product Options & Customizer app, but so far it has done everything we've needed!
As an added bonus, the support team has been very responsive and has helped our non-techie team get things up and running smoohtly.
Hi there Crafted Tales,
Thanks for taking the time to leave us this 5-star review! We appreciate that you acknowledged not only the application, but the responsiveness of the support team as well. We strive to provide the best support resources possible. Reach out anytime you need us!
The Product Options & Customizer support team
VERY helpful...delighted that I don't have to press a save button every time I add an option. Love the way it looks online as well. Thank you!!!!
Very helpful customer service, i got helped by Aman. He did exactly what we asked for, with patience :)
Hello to our friends at Calcaño Cosmetics
Thank you for the glowing review. We're thrilled to learn that Aman was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
I used the app to help me
Customize the items in my store. It added just what I needed to help my customers navigate.
Hello to our friends from Kelly's Amazing Kreations
Thank you for leaving us this 5 star review! We appreciate it and we are happy the app has been so helpful :-) We wish you and your store great success!
-Melissa & the Product Customizer Support Team
Simple, works great, could be a lot easier to edit saved sets, but apart from that, very useful app.
Look forward to being able to monetize each customization to automatically alter the cart total. That would be fantastic.
Updated my product in my store. It doesn't showed inside this apps. ZZzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Hello!
This is Sean, the Customer Success Manager for Product Customizer.
I'm so sorry that there was a delay between when you updated a product on your store and when it showed in our app. Usually that takes 1-2 seconds... sometimes if it is a bigger change (or a whole bunch of changes), it can take 1-2 minutes.
Can you let me know if you saw that issue again? It should be VERY rare with our app.
We are always also working on improvements to our app, so we will be working on this right away! Thanks so much! Let me know if there is anything we can do for you to earn a better rating here... we try very hard to give 100% of our clients an AWESOME experience, 100% of the time! :)
Sean H & The Product Options & Customizer Support Team
A great app for smart options - Recommended. We are able to offer all the customization options we need.
Hello to our friends from Props To You - Photo Booth Props
Thank you for the amazing review. We're so happy to hear that you are enjoying Product Customizer. We at Product Customizer truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! We appreciate the high recommendation.
Tanu & The Product Customizer Support Team