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So far, this app does everything we need. It is easy to use and the support response is FAST.
Friends at Lucky Hoodoo, it's certainly been a pleasure serving you all thus far! So glad we have been able to take care of your questions so quickly - we definitely work hard to keep our response-times as close to real-time as possible! Thanks for taking the time to leave us a rating! SO appreciated! :)
I am not sure what i am missing but this app doesn't work. None of the options i created and added to my products doesn't show on the product page and i don't know what to do.
Hi My Store,
We’re sorry that you’ve had trouble installing and configuring our application. Based on your comments here, you would definitely benefit from a complimentary onboarding session which we offer to all merchants.
According to our records, our support team had reached out to you a couple of times with a request for collaborator access in order to assist, but it seems that you did not see or respond to those messages.
A member of our team will call you to schedule an onboarding session so that we can ensure that the app is installed and configured according to your expectations. We’re very confident that we can get this fixed for you.
Stephanie and the Customer Support Team
I just started using this app. Had trouble with the installation, caused by a different app which was installed, that first made it impossible to change the html/css code as it was supposed to be. THE SUPPORT TEAM then was super fast, within 1 hour everything was fixed and set. Now I am ready to go to use this easy to handle app. Will upgrade soon, to use more detailed functions. Thanks for a simple and great working solution – to customize my shop offers!
Hello to our friends from Calma Candle Co.
Thank you! We will definitely extend your kudos to our support team! We really appreciate this awesome review :-)
-Melissa & The Product Options & Customizer Team
Product is great and the support from Sheniel was fantastic. She spent time making sure the product options were exactly what I wanted and solved all my problems. Couldn't speak highly enough of the whole experience.
Hello to our friends at Sunny Day Studio
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that Sheniel was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
Had some question and they were answered quickly. Got my product working on the site with no issues.
Hello to our friends at Flossie Blanks
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
It's been a few days since I took this app and I ask for the installation because I don't know how to do it, and I don't know how to do any intervention, I receive emails without interest. However, it is well stated that the installation is free of charge on their part.
Hello!
This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :)
You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)?
We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews.
Please let me know how I can support you and help in return? I appreciate it very much!
-Sean & the Product Customizer Team
I downloaded the Free version to test on a product. It was fairly easy to setup and what I couldn't figure out their support representative - Shevaughn - did a Great job and helped me figure out the issue (which was mostly my lack of understanding). Looking forward to testing this and possibly moving to using it on other products.
Hello to our friends at Baxter Bailey & Company
Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Product Customizer Support Team
Great App. Easy to use for yourselves and the customers. Customer service is very helpful with setting everything up.
Hello to our friends at INEXTERIOR
Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that our support team was able to assist you in setting the app on your store. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Product Customizer Support Team
Great App, and even better customer service. Aman, got on a call with me and showed me exactly how to setup my product, why some things work or didn't work. 5/5 Recommend.
Greetings Poyzd,
This is a great review and we appreciate you acknowledging the app and the customer support. We are happy that Aman was able to get on a call with you and help you setup your product as well as explain more about the app.
The Support Team
Amazing customer support 1000/5 stars! Came in the live chat with a problem and they fixed it instantly for me! Great app!
HI Stelesso,
Thanks for the 1000 star review! We wish Shopify would support that! We take great pride in the quality of support and believe strongly in the value of live chats. Cheers and happy selling!