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App is well-designed, but not intuitive to setup initially. Also, discovered a terrible bug that causes massive multiplicative cart checkout totals when adding the option with Product Customizer to the cart. Unfortunately, you are blaming this on a recent update with Shopify, but Shopify is saying to speak to you as the vendor.
I am not used to getting this runaround. This is a critical issue that is preventing us from making sales in Canadian (CAD) dollars. We had just released our product and we have this less than ideal experience with Product Customizer, which is a shame :-(. We have 8 days left on the trial, and so far not a good experience. We really wanted this to work.
Hi Bird Board,
We are very sorry that we were not able to resolve your problem in a timely manner. We are aware of the issue with Shopify Markets. Our team went in and resolved the issue, which stemmed from fixing the Item customization product price at $25 for each market when it should only be $0.01 we have adjusted this for you and are terribly sorry about the delay.
The Support Team
Amazing customer service from Shevaughn and Amand. I really appreciate all of their help in getting this set up.
Hi there Signature Sweets by Amanda,
Thank you for leaving us this 5-star review! We appreciate that you acknowledged the amazing support you received from Shevaughn and Aman. We strive to offer the best customer support ever to take the strain away from our merchants so they can get to business. Do not hesitate to reach out to us at anytime!
The Support Team
This was the greatest experience ever. Shevaughn was not only kind, he was thoughtful, patience, and just above the top. Thank you God for great customer service.
Hi IGS Creation,
Thank you so much for the kind words! Shevaughn is a rockstar on our team, please always feel free to reach out.
Helpful and quick
Hi Gallop Guru,
Thanks for the 5 star review! Please always feel free to reach out for any assistance!
Shevaughn was AMAZING. He was so helpful to make all of my customization dreams come true! From formatting, placement, colorations, walking me through best options - I can't recommend enough!
HI FindingHopeandJoy,
Thank you so much for recognizing Shevaughn! He is a fantastic member of our team and always goes above and beyond to help our merchants. Cheers and happy selling!
Works great! I encountered some issues, and the staff responded immediately and personally helped me with the settings. Five-star rating.
Hi L1 Print,
Thank you for your kind words! We're glad to hear that our staff was able to respond immediately and assist you personally with the settings. Excellent customer service is a priority for us, and your satisfaction means everything. We appreciate your feedback!
Excellent customer service and very good handling of the app!
HI Pawfectly Collarful,
Thanks for the kind words! We always aim to go above and beyond for our merchants, so its very gratifying to hear that you had such a great experience with our team. Kudos on a brilliant name for your store!
The support provided is outstanding. I asked how to do something and 2 seconds later, it was done - they did it for me :) Thank you!!!
Hi Forrest Fit,
Thank you for your feedback! We're delighted to hear that you found our support outstanding. It’s great to know that our team handled your request so quickly.
Thanks for sharing your experience!
I was at first a little sceptical about the this platform but it has proven to be a view easy process to set. I ended up upgrading from the free plan to the premium on the same day simple because of the customer service and how prompt they were which makes me put my trust in them.
I would highly recommend
HI Sleyed,
This is a very gratifying review to read. We're thrilled to be able to exceed your expectations and overcome your initial skepticism. Our support team is very dedicated to the merchants that we serve. Thank you so much for taking the time to leave this review.
If there is every anything that we can do to improve your experience with our app, no matter how minor, please do not hesitate to reach out to us!
Always very helpful when I have questions!! Wonderful support team!
Hi Caring Comforts Co,
Thanks for taking the time to leave us this review and for recognizing Shevaughn's efforts. He is an outstanding team member and we're thrilled that you had such a great experience with our team and app. Cheers!