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Amazing App with Best Team Support.
Hi British Panda Co.,
Thank you for the kind words! We're delighted to know you’re enjoying the app and the support team has made a positive impact.
We appreciate your feedback!
When this app goes wrong... which it can do, they are extremely slow to fix the issue with your store and are not bothered about you losing sales and money. Can take them long times to fix problems and support staff can just ghost you.
Would not recommend... lost thousands when they refused to make simple fixes over night. If anything goes wrong out of hours be aware that they cannot fix and you will have a broken website all night and make no sales.
Hello friends from Flawless Moissanite,
Thank you for sharing this feedback. Sadly, we did experience a very rare breaking issue with our app earlier this week (7/29). In many years of serving merchants, we've never experienced an issue to this extent... So we do not expect it to ever happen again.
Our developers did fix the issue in short order and the app has been functioning 100% since then. However I know that this can impact a store's ability to sell, and every moment counts.
Thanks SO much for your understanding and communication here. We have implemented a new system of checks and balances in our servers to make sure this never happens again.
-Cristal - Tech Support Manager
ALL Shopify users,
HORRIBLE! and SACAM
Been with them for 8 years and they started an $99 for a plan (no other app as at that point)
They switched for a $24 a plan (Not idea how long ago) Most likely years ago....
Never told our company, been charging us $99 a month for 8 years when they have a plan (That we use for $24) We are not in the business of watching is an app changed a plan for a fraction...If you are a customer since they started, is just common sense to let us know.
They agree to return $300 ... make the math at $99 a month for 7-8 years... NOPE
No one will answer just someone called AMAN, no phone calls, no managers NOTHING.
After a month of e mails back and forth they just charge again $99 on June 27th.
No solution.
And actually, the app is not even working on my website that's been 11 years in business.
DO NOT GET THIS APP
Plenty of others more reliable.
Amanda from Shopsabs2b.com
You can e mail me if you want to see all e mails with AMAN with NO solution and Thousands of $ to them.
ceo@shopabs2b.com
Thank you guys and e mail me.
Hi Amanda,
We truly regret any frustration you’ve experienced and apologize for the misunderstanding regarding your subscription plan. You were charged according to the original plan you selected, and we only recently lowered our plan prices. The recent charge happened because the subscription change was not fully completed, and we didn't receive further instructions on how you'd like to proceed, despite our multiple attempts to assist you.
We're pleased to inform you that the last charge has been refunded today. Our support team has reached out to you again to schedule a call to resolve this matter, and we're looking forward to your response.
Thank you for your patience, and we’re committed to finding a solution that works for you.
Warm regards,
The Support Team
The team at Product Customizer has been a game changer for our personalized business! If we have any issues they are on it and make it right asap! So happy with this app!
Hi Joy Creative Shop,
Thank you for your feedback! We're thrilled to hear our app has made a positive impact on your personalized business. Our team is dedicated to quickly addressing any issues and ensuring everything runs smoothly.
Your satisfaction means a lot to us!
Deep was so helpful with getting me exactly what I needed for my product option. The process was seamless. I'd recommend this app to others.
Hi Talia Addie,
Thank you for your review! We're delighted to hear that our team member Deep was able to assist you effectively. We appreciate your recommendation and are glad to have met your needs.
Thanks for your support!
Service technique réactif et performant. Merci
Bonjour KidouBox,
Merci pour votre retour ! Nous sommes ravis de savoir que notre service technique a répondu à vos attentes.
N’hésitez pas à nous recontacter si vous avez besoin d’aide.
Product Customizer is the best customization app on the market. Gives you complete creative control on how you want to customize products. Other apps had many limitations. Along with the support team, Aman is always an email away, response time is actually impressive. If you need help with anything he is always there to help
Hi Art Ka Mart,
Thank you for your review! We're thrilled that our app meets your needs. It’s great to hear that Aman and our support team have been responsive and helpful. Excellent customer service is key to our mission, and we’re glad to deliver. We appreciate your feedback!
This app is great! I offer different chain lengths and earring closure options for one-of-a-kind jewelry, which means that Shopify’s bulit-in variations won’t work for my products. Product Options & Customizer lets me add drop-down option lists with the click of a button.
I ran into a little hiccup after installing the app and Shevaughn was exceptional! The issue was resolved right away. I would recommend this app for anyone wanting to give customers the option to personalize or customize any products as well, it’s great!
Hi Stoat Manor Studio,
Thank you for your feedback! We're thrilled to hear that our app meets your needs. We're glad our team member Shevaughn could quickly resolve the issue you encountered. We appreciate your recommendation for others who want to personalize or customize their products.
Thank you for being a valued user!
Shevaughn and Kevon with Product Optimizer stepped up when other app developers didn't. They adapted their app to solve our unique requirements for adding buyer selected product options including prices, instead of using many variants of the same product. We've been using the app for about 2 years and they have jumped in several times to help us solve our unique issues with how we handle product options.
The app works great for us and there is no question their app and customer service have helped sell our options generating more revenue. They are highly recommended, their response time is very quick.
Hi HavenTech Intercoms,
Thank you for your kind words! We're thrilled to hear that our team members Shevaughn and Kevon were able to meet your requirements and provide excellent support. It's great to know that the app has been working well for you and has helped generate more revenue. Providing outstanding customer service is crucial to us, and we're glad to hear our quick response time made a difference.
Thanks for being a valued user!
Easy to use and excellent customer support. I was able to add more options to my products very easily. When I experienced an issue, customer support was able to fix it within minutes.
Hi Finally Italian by Chef Gianni Ceschia,
Thank you for your review! We're glad to hear that you found the app easy to use and that our customer support was excellent. Providing outstanding customer support is a top priority for us. Thanks again for sharing your feedback!