UpCharge Fees Addons Surcharge
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I'm still being charged 9.98 after i uninstalled that app months ago!! I want a refund you scammers!!
Hello,
We are sorry you've faced difficulties with the app charge.
As we can see, you've uninstalled the app on January 5, not a month ago.
You are billed for the app subscription as part of Shopify's 30-day subscription billing period.
Make sure that you consider app billing cycles when you uninstall the app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it.
We are not authorized to provide refunds directly because the app charge is part of a Shopify bill. You may address the Shopify support and issue a refund, we'll approve it from our end.
Have a great day.
No one is helping me. I have sent two emails. The app is activated but the shopping cart shows nothing. The app does not do anything. Be aware of scam.
The app seems to be useful only for flat fees. For fees of a percentage, it's straight up mayhem. They create a product that is $0.01 and apply x number of them depending on the total cost in the cart. So if the total charge is $200, and you want to charge a 3% fee, that's $6 ... So it adds 600 of these 'fee products' charging 1 cent to your cart, so the customer's cart says 601 items in the cart. That's going to freak out some of my customers for sure, no thank you.
I can understand your frustration. We have just made changes to the app that should improve the situation. Let me give you some background on this problem, and describe our solution.
In the initial version of the app, in order to add a fee to a shopping cart, we were creating a product for that fee on the fly. For some merchants that resulted in multitude of fee products generated by the app, which sometimes caused problems with Shopify's product limits.
A few months ago we decided to rebuild our app from scratch, which included completely reworking the logic of how our fees get created and added to the shopping cart. As a result, our app now creates only a very small amount of fee products, and is also much more efficient and fast.
But, as you review also describes, this approach has a trade-off in form of how percent-based fees appear in checkout. We took your review to heart as we realized it raises a valid point. Over the last week we had been working on a solution to target that problem, and today we released an update. This update adds a field called Fee Increment to the fee settings, that will allow you to specify the increment value which is used to form the total fee amount. This approach can decrease the quantity of the fee product in the cart by a factor of 10 or even 100, depending on the Fee Increment value that you specify. We understand this may not completely resolve the problem, but we hope it makes it less prominent, considering the technological restrictions in which we have to operate. For more information on how Fee Increment settings work, please see your Fee configuration page in the app's admin.
This is a fraudulent offer, after a week requesting help for the installation, they tell me that their application only works in the Shopify store, but not in the purchase buttons that one inserts in their own website. This last I realized myself because their technical support did not have the slightest idea of why the product did not work. I do not recommend it.
This app was a huge waste of time. They edited code on our theme and the app did not work properly. After we reverted to saved version it caused a lot of other problems which cost us 20+ hours to fix!! I would not recommend this app for the following reasons.
1. We were very clear about how we wanted a handling fee added to our website and was told it was possible. Once we downloaded the app and gave them access to our code they made changes and told us the fee was possible but not in the way we had wanted (after messaging with their support and confirming it was possible before giving them access to our code). I found this to be dishonest and an attempt by them to sell us the app instead of being honest upfront.
2. The app requires you to change the code of your store. This is the only app i have found that requires you to change code in your theme. Most professional apps are developed in a way that does not require this.
3. No live support. When the function did not work properly there was no way for us to reverse the changes, we had to wait for them to get on line and trust they would fix it. Only email back and forth after hours of waiting.
4. The handling fee function did not work the way they sold it to us. Orders under $50 were supposed to have $5 handling fee. We tested it multiple times adding items to the cart and removing items and the fee is not consistent. There were times the cart was over $50 and it would add the fee. There were times the cart was under $50 and it would not add the fee.
Unprofessional app and sold in dishonest way. If they only told us the app would not do exactly what we wanted it would have saved everyone time and one less negative review. Instead they were more concerned with getting another download and monthly fee.
Their 4.3 rating says a lot. After a lot of trial and error with shopify apps I won't be using any apps with less than 4.9 going forward.
We’re extremely sorry that you had to face such difficulties. We thoroughly investigated your ticket and please find our comments below.
1) Your initial request was to add a fee for all orders under a specific amount. The thing is that our app can do this without any issues. Please, take into account that Shopify doesn’t allow adding extra fees as a separate row in the checkout as you wanted. Our team didn’t make a promise to set it up this way.
2) Also, fees couldn’t be added without theme code modification due to Shopify API restrictions. Other top and popular apps require code modification as well. You can find a detailed description of how to make changes on Shopify App store listing. Also, we provide installation and uninstallation services free of charge for all customers.
3) Besides contact email we have live chat support. You can find the live chat icon in the right bottom corner of the screen.
4) After reviewing your ticket we’ve found out that when we installed the app, the modal cart was disabled in your store. Then it seems someone on your end enabled it and the fee didn’t apply correctly to the qualifying orders. Please note that our tech team always verify the installation before notifying our customers.
Also, you mentioned that you reverted your theme to the previously saved version and you had lots of issues. The thing is that our code could not be the reason for any issue if you restore the previously saved version since it wasn’t installed there before. Moreover, our installation guide has quite detailed descriptions of what code is implemented to quickly find the code that should be removed. Our team also offers free uninstallation service for all customers.
Please, contact us at email or live chat. We hope to resolve this to your benefit and earn you back as a customer.
Hi! I created a fee for a product and when I add the product to de cart sometimes appears de fee and sometimes doesn't. Besides, when the fee appers in the total of the cart apper a HTML code instead of the number.
The fee I added was a mandatory fee, but you can quit it in the cart.
How can I solve these problems?
Hello,
Thank you for your feedback.
We are sorry you've faced difficulties while setting the app up. Please be kindly informed that we offer free installation services and lifetime technical support. So you may always address us in case of any concerns, we'll do our best to assist as soon as possible.
Our team contacted you right after you've submitted a request with no reply from you.
Please feel free to reach out to us if any further assistance is required.
Have a great day.
The app doesn't work correctly. A lot of errors and wrong functionality. I will continue searching for a good app.
Hello,
Thank you for sharing your feedback with us.
We are sorry you had difficulties with the app. Please note that it requires code installation. Our team offers free installation/configuration services to make sure it's set up as expected.
If you ever decide to try it out ever again please feel free to address us.
Have a great day.
Terrible doesnt work. No matter what I do the widget doesnt show up. Do not recommend this app. No support
Hello,
We appreciate your feedback and are sorry to hear you faced difficulties with the app integration.
The app is a theme extension and should work after you activate the embed in the theme settings. But in some cases, if your theme is non-standard, highly customized or there is an external code, that conflicts with our code, you might need to specify your theme’s unique selectors in the app’s settings to make it work.
Unfortunately, we didn't manage to find any support requests from you in our system to be able to assist.
We offer free installation services, so if you ever decide to give the app another try, please feel free to contact us. We'll make sure the app is up and running at your store.
Thank you.