Upcharge Surcharge Fees Tariff
Performans, tasarım ve entegrasyon için aradığımız en yüksek standartları karşılar. Yeni pencerede açılır daha fazla bilgi edinin.
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The app loading takes a long time. sometimes 15-20 seconds. I would love to be able to charge different amounts per state. Doesn't work in the Shopify Shop. which is a big deal.
Hello,
Thank you for your feedback.
As a rule, the app loads quite fast, especially if you are using "fixed"-priced ones. Percent-based ones may take a bit longer to load as it's required to calculate the price in the background and cache the fee.
Also, the performance can be affected by other scripts loading in the cart.
You can create several separate fees and make them work for different states using the "Locations" setting.
As for the "Shop" app by Shopify, it doesn't allow integrations. We would be happy to make our app work there, but we cannot do that.
If you experience any difficulties while using the app or have any questions, you can always contact our support team. We'll do our best to assist.
All around "good app", however: Unfortunately, after a few months of use, the app stopped geo-locating our customers. Support assured me they had a new version in the works and that they would not let us down. Fast forward a few months, our team has to single-handedly edit every order that comes in to request more money from the customers after-the-fact, since the app did not add the required fees. This is still not fixed. Being a developer myself, I offered my help to feed the app the proper geo-location from another API on the frontend, myself. This was turned down on their part. I feel there is no resolution to this, as we are patiently waiting for them to update the app. Support is usually very good, Angelika answers very well to every question.
Hello,
Thank you for your feedback.
We use the MaxMind GeoIP database to detect users' IP and apply a fee by location, this functionality was inbuilt to the app initially.
Unfortunately, they have changed their policy, and the detection IPs by states has become no longer available.
In order to move to any other way for IPs detection, we need to redevelop the app (this is what we are currently working on).
We are also changing the working principle of the app, it will no longer generate the temporary products at the backend.
Unfortunately, this process takes time though we are doing our best to finish everything up as soon as possible.
We are terribly sorry for the inconvenience caused.
This app works great for us and also gives us flexibility in how we charge different types of fees, whether it's a percentage fee, flat fee, hidden fee or another option. Support is amazing for both technical help, answering general questions and giving tips. Update: Unfortunately this app ended up being rather unreliable in the long run. If you have a small store, this might work. However, for larger stores the consistency of the fee being applied is spotty. Also, the way the app adds the fee is not ideal with products needing to be created each time.
Hello,
Thank you very much for your review!
Have a great day.
Avoid this app. For every item fee you want to add it creates an entirely new/separate "product" that appears in your cart, which is unbelievably ugly and confusing to customers. So if you've got 10 actual products in your cart, you've also got 10 fee "items" in your cart, on the receipt/invoice, etc. It's a really poor way to go about adding item fees and it blows me away that anyone thought to create an app around it. Granted, it is probably this way due to their inability to do anything on the Checkout pages (Shopify rules), but its still a pretty awful.
It also creates an unbelievable number of products in your database. I only have 7 real products and I've already spent the last 15 minutes deleting, literally, hundreds of these things.
I'm giving this two stars because the support can be helpful. They did a good bit of customization for me, perhaps knowing how awful their app is, but in the end it just wasn't enough. I hired an expert who customized code in about 30 minutes that is lightyears beyond what this app does.
And while support can be helpful, if you're in the US, beware -- they're in Belarus and so the end of their day is 11am PST, if you're lucky. So unless you want to wake up at 3am every day to try to get this working, you have to wait 24 hours, usually, for a response to any question you have. Pretty painful stuff. We were glad to be rid of it.
Thank you for your candid feedback. At the time, creating separate products was the only way to bypass Shopify's core limitations on adding fees, but we completely agree that it wasn't the most elegant solution. Since then, we have evolved with Shopify’s new Checkout Extensibility, which allows us to add fees without cluttering your cart or database. We’ve also expanded our support coverage to better serve different time zones. We appreciate your input as it helped us build a much better version of the app. We are looking forward to having you back to resolve your issue as soon as possible.
I wanted to be able to apply the processing fee for International customers that utilize Paypal. I don't want to build the fee into my product price. After watching the video I downloaded the app but was later told by support that this was not possible. Nice try.
Hello,
We are sorry to hear that our app didn’t manage to cover your requirements. However, Shopify doesn’t allow adding extra charges for specific payment methods, because the payment method is chosen during the checkout only.
Our app can add a processing fee that will be applied to the orders matching the available product and cart conditions. Unfortunately, the payment method chosen during the current user’s checkout flow is not something that Shopify API allows to retrieve by 3rd party apps.
Please let us know if you have any further questions or concerns.
downloaded the app because it said "paypal" in the gallery so i assumed it can add paypal fees for customers who chose to pay with paypal but it cant. didnt work for me
Hello,
We are sorry to hear that our app doesn't cover your requirements. However, Shopify doesn’t allow adding extra charges for specific payment methods, because the payment method is chosen during the checkout only.
Our app can add a processing fee that will be applied to the orders matching the available product and cart conditions. Unfortunately, the payment method chosen during the current user’s checkout flow is not something that Shopify API allows to retrieve by 3rd party apps.
Please let us know if you have any further questions or concerns.
