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Helen & the team were very prompt and helpful in helping sort out any bugs or issues during App integration. Email thread got quite long and sometimes points were missed or not explained in much detail during the back and forth but overall happy with the service!
There are still more features we want to implement and Helen & the team seem very receptive to any questions.
I had an issue with the filters not appearing at all when I switched over to a new theme. I sent a request for support and got a reply back from Helen very quickly.
Helen requested access and was swiftly able to fix the issue. All of this on Christmas day! I'm very pleased with Helen's service and support. Big shoutout to Helen!
I have been using this application for several years now and I find it to be extremely helpful for managing products within larger collections. I am frequently testing and playing around with different themes on our store which causes alot of self inflicted problems and their customer support is always extremely quick and helpful at resolving my issues.
Helen was the last person I've worked with and was exceptionally great but I've had a pleasant experience with everyone else I've encountered in the past aswell.
We had an issue with the app overriding some settings regarding how the product grid is displayed. Helen was able to help us get it fixed quickly and show us how to make the fix ourselves in future updates.
Helen provided us with an incredibly quick response and resolution to a problem we had when upgrading our filter app. Everything working nicely now and couldn't happier. A+ for customer service AND dev support
I reached out because my filter disappeared in my theme. They adequately restored it and everything is working again within a day it was fixed. Thank you so much Helen, David and team! Very happy.
We are extremely impressed with the support team’s responsiveness and efficiency. They resolved our request incredibly fast, ensuring that everything worked perfectly on our site. The service was outstanding, and we truly appreciate their dedication to helping customers. Highly recommend!
We wanted to get away from a custom product filter and this app came up in our research. It was exactly what we were looking for! We worked with Helen (who was fantastic) to work out all of the minor details to make a clean swap with what we had. 5/5 would highly recommend!
We use this filtering app in our product search on our Shopify store. We have over 2000+ products, 40+ collections and 500+ pages/blogs, so filtering is crucial! The features in the app have been relatively useful.
We recently did run into some default code issues that searched suggestions / actions filter names within collections tab by default. However, Helen helped trouble shoot this with their development team and we had a resolution within 48 hrs. Very helpful, prompt service given that some customers informed us that they didn't buy from us because no items returned for their search criteria.
I have been using this app for quite some time and have had very good service with it. Lately Helen made a change so that I could have two ways to show the results depending on the category. It is always easy to use no drama and a very good deal. Highly recommend.