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Fast and a very reliable support team
the support is great, they responded to my technical requests to adapt according to my needs, in just a few hours! I strongly recommend, I give them a rating of 10 out of 5!!! the best !!
Great app and great customer service!
Thank you
No support whatsoever after 5 days. Definitely not a reliable app
Hi AMEKANA Team,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you've experienced and understand your frustration.
Upon reviewing our records, it appears that one of our support agents already responded to your inquiry on 30th, Mar 2024 (02 days after your first email). Please be advised that our standard support is 24/6 and we always try our best to reply to our customers within one day. However, our team had a heavy workload during that day and we are sincerely sorry for letting you wait up to 2 days to get the reply. Also, it's possible that our email may have been overlooked or filtered into your spam or promotions folder.
We are fully committed to providing reliable support to all our users, and we're more than willing to assist you further via email. Our team has sent a new email to follow up with your concern and assist you to get the issues fixed, kindly help us check and reply to our email, and we'll ensure to address your concerns promptly.
Thank you again for your feedback and for staying with us! We are eager to resolve any issues you may have and improve your experience with our app.
Kind regards,
Boost team
Great features, great support team, anything you can't figure out on your own, team makes sure they help you
We started with Boost App 2.0. It was a level-up for our website with the different layouts to choose from and the beautiful filter search. Then the Boost app's AI features ver. 3.0, took our website to a “whole nother level”.. it was groundbreaking for us in that it’s rich with features for customization and you can edit the visual design right inside your theme from the Boost App.
With a comprehensive Resource Center full of documents and Video tutorials to help you along the way. Love the videos! Also, keep in mind that their customer service is TOP-NOTCH! They will help you down to the smallest detail, to ensure everything Is exactly how you need it.
I am not exaggerating when I say our website would not be the beautiful and up-to-date website it is today without Boost App AI 3.0. Thank you Boost App Team!!
We have faced issue on collection page infinite loading and its been 2 days we are trying to contact the app support to get this solved but unfortunately the support reply is too slow and the issue is still there. Using paid app and not getting proper support is lacking from their end
Hi Ellie Junior team,
Thank you for your feedback!
We understand the importance of providing timely support and sincerely apologize for any inconvenience caused.
We have successfully resolved the infinite loading issue within the same day and have also responded to your email. However, it seems the notification email was sent to the registered store email address, which may have caused a misunderstanding. We have now resent the response to the email address you provided. Please review our response at your earliest convenience and let us know if you need any further support, we are always here to assist you!
Kind regards,
Boost team
the app works great, and while there can occasionally be a bit of wrangling needed to run every function in every situation, the support team really go above and beyond
Really responsive support team that helped solve an app issue in 24 hours.
DO NOT DOWNLOAD!
After deleting the app my store was ruined. All of my collection pages were gone, and I had to manually restore them.
Hi Kayla's Garden team,
Thank you so much for your candid feedback and we are sorry to hear about your concern.
Please allow us to explain that when you delete the application, the Boost Instant search widget will be automatically removed from your theme, and your theme's original search box and search engine will be reinstated. To return to the theme's original product grid, please follow the instructions we have shared in our help center here (https://help.boostcommerce.net/article/727-how-to-revert-theme-setup). We always send an uninstallation guide to merchants' registered emails when they uninstall the app to ensure their theme works normally after uninstalling.
Please rest assured that none of our app's code remains in your store.
Furthermore, our team sent you an email with detailed instructions on how to revert to your theme's original product grid.
We hope this clarification sheds light on the situation, and we eagerly await your response to the corresponding ticket.
Best regards,
Boost Team