Değerlendirmeler (76)
Hassaslaştır
-
Puana göre
I have never left a negative review, because as a small business ourselves, we know how hard things can be. But I installed this app after recommendations and have been trying to get some support since the start to see if it is even able to do what we require - as it doesn't seem to be working.
I have reached out numerous times but am yet to receive a reply. I even read other replies which indicated that they are a small team, so I was really trying to be patient before writing this.
I sincerely hope that I can get some assistance because I want this app to work. If it can do what we need, we need it for 5 stores.
Doesn't seem to be any support. I am going to uninstall this as I am not sure what benefit(s) it is offering.
Could you please get in touch at inventory.support@jtcinteractive.com? We can't find any messages from you.
Who is Tom and how can I reach the support team? we've sent messages to this app with no replies, and a chat bot that led us to this: "In order to keep the subscription price low, we rely on our users to manage the app themselves." Am I missing something here?
Hi there, I'm sorry that you are having trouble getting in touch with the support team.
We understand the installation instructions might be a bit confusing at the moment. To resolve this, we're currently working on adding an automated installation system.
In the meantime, we indeed rely on our users to place the code snippet into the template themselves. However, if you encounter any other issues with the app, please do reach out!
The concept is fantastic, however that being said… the app is pretty much useless. The app comes with no support and requires you to hire a Shopify Expert to install the app. Once the app is installed it does not function, it just shows “loading..” it never actually loads the information.
We had an issue with receiving support tickets. This should be resolved now. Could you please reach out to inventory.support@jtcinteractive.com?
UPDATE: Be careful with this app developer. When we didn't change our review as demanded they came to our Facebook page and left a recommendation "Thomas Lang doesn't recommend 'Send a message last week, got no response to my email". Very unprofessional. Has been reported to shopify. I don't like to leave a bad review but I have been trying for 5 days to get support with this app and no one will respond. Looks like it could be a good app but the support is awful.
UPDATE:
Hi there, I have contacted you directly after your review, you have been waiting not more then 1.5 business days before you left a one star review.
After I apologized for the wait we have spent 2 hours customizing the app to your requests, and I offered to do this for free because I wanted to have a happy customer, as that is what I always want, to help customers.
I never demanded you to change the review, in fact you sent us this message over chat:
"I am willing to change it if I can get support."
Once we spent the 2 hours, we requested for you to review our changes in the duplicate theme, and did not hear from you for 7 days. I have sent several chat messages, and emails to different accounts, but no reply, then you uninstalled our app without ever contacting me, that's just unfair and rude.
A collaboration needs to work 2 ways, it´s not just you listing demands, and leaving 1 star reviews if you feel like you are not being helped fast enough.
I know I should be more professional, and I will remove the 1 star review on your facebook. Forcing developers to do work by placing one star reviews is not what the review system is for, the review system is there to let other merchants know if the application is useful to you. you have never tried our app, but decided to leave the review on our listing page.
we try our best to help everyone as fast as possible, and from the other reviews you can see we do a pretty good job. But at the end of the day we are human beings too, in a different timezone, we are not around 24/7.
-----------------------
Hi!
As discussed over live chat yesterday, you have sent a message to us on friday, which was 1:20am our local timezone.
Since in the weekends we are short staffed, we only take on emergency requests not new intergrations.
We are currently working on setting up the app as you requested, and will let you know once it's completed.
Best Regards,
Thomas.