BSS: Product Labels & Badges
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The app offers very few background shape options for text-based labels and badges, with extremely limited selection. Uploaded images also don’t integrate well with the app. With only one support agent available, assistance is limited. The app needs significant improvement to enhance its functionality. The development team is also refusing to assist the customer with some simple matters until they address the shortcomings of the app.
Dear GLOWPERK,
Thank you for your feedback. We’re truly sorry to hear about your experience with our app and the limitations you’ve encountered regarding background shape options and image integration. We understand your frustrations, and we appreciate your insights as they help us improve.
We’ve sent an additional email to provide further support and assistance regarding your concerns. We genuinely value your feedback, and we hope to resolve these issues for you. Please respond to the email, and we’ll be more than happy to assist you further.
Best regards,
BSS Commerce Team
The app is very good! Plus the staff of customer support is super fast. Loved the kindness of Mabel in solving my issues.
Recommended
Dear 𝗕𝗟𝗔𝗖𝗞 𝗚𝗢𝗥𝗜𝗟𝗟𝗔,
Thank you so much for the 5-star review! 🌟 We're delighted to hear that you love the app and that our customer support, especially Mabel, provided such a positive experience. We truly appreciate your recommendation!
If you ever need further assistance, don't hesitate to reach out via chat or at support-sbc-ta@bsscommerce.com. We're always here to help!
User friendly and very helpful app. Amazing customer support from Sean! Thank you!
Dear MUREISH,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
Super fast and thorough tech support! Plus, Mr.Sean really friendly—definitely a 5-star!
Dear Riko Zakka,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
Fast response and effective help. Thank you Sean!
Dear EVOLVENS-BUDAPEST,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
Quick support!
Dear Bella Vita Gifts & Interiors,
Thank you for your wonderful review! 😊 We're glad to hear that you appreciate the quick support. If you have any more questions or need further support, don’t hesitate to reach out via chat or at support-sbc-ta@bsscommerce.com.
Thanks again for your feedback!
App is great! We had bit of trouble using it and optimizing for our website, yet we had help from Sean and he was wonderful! Its working great :)
Dear Banana is white,
Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
Very intuitive and easy to use app. Does exactly what it should. Fair price.
Labels and Bagdes can easly be placed where you want them, on desktop and mobile. Customer support ist very quick to respond als always helpful and efficient.
The team responded promptly and quickly resolved our issues. This is a very good app.
Thank you for your feedback! We're glad to hear that our team was able to resolve your issues promptly. If you need any further assistance or have any questions, don’t hesitate to reach out to us at support-sbc-ta@bsscommerce.com. We’re here to help!
Great app and even better customer support by Jena
Thank you for your kind words! We're delighted to hear you're satisfied with both the app and our support team. If you need any further assistance, we’re here to help!