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Great experience and amazing service! Added badges easily and had a small technical issue that was quickly resolved by the tech team.
Hi Blossom Moments,
We're thrilled to hear you enjoyed DECO & our service! 🌟
Your satisfaction is our top priority, and we're always striving to provide you with the best experience possible. If you ever have any feedback or questions in the future, please feel free to reach out.
Thanks again for choosing us. Rest assured that we will try our best to be a better assistant to you every day!
Best regards,
DECO Team
Support has not much idea after 30 minutes nothing happened. The problem could not be solved.
Hi Bubatz Heaven,
I'm truly sorry to hear about the difficulties you faced with our support team, and I understand your frustration. Your experience certainly falls short of our usual standards, and for that, I apologize.
I truly understand your frustration with the issue you encountered, and I've personally investigated the matter. It's true that at that time our technical team encountered difficulties and incompetence in fixing the issue. However, at that time, we encountered challenges in resolving issues due to factors beyond our control (Data retrieval from Shopify).
As evidence, during the time you experienced difficulties, when I searched on the online store's search engine, the product didn't appear. This means we can't retrieve data from Shopify either. This issue tends to persist for a period and then naturally resolves itself.
We're committed to providing quick and effective solutions, and it's clear we missed the mark in this instance. Your feedback is invaluable, as it helps us identify areas for improvement.
Once again, I apologize for the inconvenience you've experienced, and I appreciate your understanding as we actively strive to enhance our services.
Best regards,
Julie
DECO Team
Rossie gave us excellent customer service and the app was easy to set up.
The app works perfectly, it's very easy to use and the customer service is very good! thanks!.......
very kind people! I find this app very useful and the team is kind! they also create new customed label for you if you wish so...
Great app, very easy to use, you can upload your own labels or use wide range of those in app's library. Support is very prompt and helpful. Highly suggest
I've barely had the app installed for 15 mins but am already so happy with the help Julie and the team have provided! Super friendly and she even went above and beyond with offering design help! Very happy!
Hi Patchwork team,
I hope this email finds you well. I wanted to thank you for your recent review of our app personally. We are delighted to hear that you are already experiencing the benefits of our service and that Julie and our team were able to provide you with friendly and helpful assistance, even going above and beyond with design support within just 15 minutes of installation.
Your satisfaction is our top priority, and we are here to assist you whenever you need. If you have any more questions or require further assistance, please don't hesitate to reach out.
Once again, thank you for choosing our app, and we look forward to continuing to meet your needs and expectations.
Best wishes
DECO team
Absolutely fantastic service!!!!
Fast and accurate, fantastic support.
Works perfectly!
Crap. Nothing appeared over product using newest 2.0 shopify theme Craft.
Hi Hop Juice Growlers team,
I tested on the theme Craft 12.0.0 version, and the label is showing well on both the collection and product pages. For proof, you can see my test store: https://julie-deco-test-01.myshopify.com/. The password is "julie".
Perhaps you use product filters or other Shopify apps, and their CSS code overwrote DECO label code. This leads to the product label not showing.
However, our technical team has the ability to fix this issue. We would deeply appreciate it if you could give us another chance to get this issue fixed. And we will be available as soon as you need.
Best regards,
Julie
DECO Team