DECO Product Labels & Badges
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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The app have an amazing support and cool features. It's a bit costy for the functionality it offer but could be easy used on small shop with the free option.
Hi Puricraft,
We are grateful that you took the time to share your feedback with us. We are grateful that we have a chance to serve you <3
Have a wonderful day!
I've barely had the app installed for 15 mins but am already so happy with the help Julie and the team have provided! Super friendly and she even went above and beyond with offering design help! Very happy!
Hi Patchwork team,
I hope this email finds you well. I wanted to thank you for your recent review of our app personally. We are delighted to hear that you are already experiencing the benefits of our service and that Julie and our team were able to provide you with friendly and helpful assistance, even going above and beyond with design support within just 15 minutes of installation.
Your satisfaction is our top priority, and we are here to assist you whenever you need. If you have any more questions or require further assistance, please don't hesitate to reach out.
Once again, thank you for choosing our app, and we look forward to continuing to meet your needs and expectations.
Best wishes
DECO team
Really good customer service, awesome app, easy to use. Julia really helped me with problems/questions I had. She was efficient and got amazingly quick responses. I will definitely keep this app. It wasn’t the app im looking for to do what I needed it for but in the future i'll be using it.
It's okay - but the labels can take about 1 - 5 seconds to load after the main image has loaded, this is frustrating.
Amazing support got the label working super fast
Sorry guys, but not worth the effort.
Label image was visible on random product images
Label text did not change with settings (maybe UI/UX of settings)
Label showed up on product description in some cases
Customer service email reply couldn't determine my name from signature..hmmm. Still using bots to reply?
The customer service is good. They respond as soon as possible. I had an issue with the app they rectified in a day itself.
Thank you so much! We're more than happy to support you
Easy to use and good support. .
Support has not much idea after 30 minutes nothing happened. The problem could not be solved.
Hi Bubatz Heaven,
I'm truly sorry to hear about the difficulties you faced with our support team, and I understand your frustration. Your experience certainly falls short of our usual standards, and for that, I apologize.
I truly understand your frustration with the issue you encountered, and I've personally investigated the matter. It's true that at that time our technical team encountered difficulties and incompetence in fixing the issue. However, at that time, we encountered challenges in resolving issues due to factors beyond our control (Data retrieval from Shopify).
As evidence, during the time you experienced difficulties, when I searched on the online store's search engine, the product didn't appear. This means we can't retrieve data from Shopify either. This issue tends to persist for a period and then naturally resolves itself.
We're committed to providing quick and effective solutions, and it's clear we missed the mark in this instance. Your feedback is invaluable, as it helps us identify areas for improvement.
Once again, I apologize for the inconvenience you've experienced, and I appreciate your understanding as we actively strive to enhance our services.
Best regards,
Julie
DECO Team
Didn't find this useful, could not get it to load any labels at all. Wasted 45 minutes, found another app that worked in seconds.
Dear Admin,
We are so sorry for the late response as we were on weekend the time you emailed us and could not reply to you immediately.
In early Monday morning, we have replied to you twice in ticket #4811 but haven't heard from you since then. We've also sent you another email few minutes ago. Could you please check your mailbox and let me know your thoughts.
Thank you.
Moon