DECO: Product Labels & Badges , Počet recenzí: 357

Celkové hodnocení
Počty podle úrovně hodnocení
  • 91 % hodnocení s 5 hvězdami
  • 4 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
2. listopad 2023

After installing the app, product page gallery on mobile devices got frozen and customers couldn't swipe to see more images. After uninstalling the app, this issue got resolved. Looks like the app blocking product page gallery!

My Harmony Tree
Spojené státy
Doba používání aplikace: 2 dny
21. září 2023

Support has not much idea after 30 minutes nothing happened. The problem could not be solved.

Doba používání aplikace: Asi hodinou
Vývojář Smartify Apps odpověděl 25. září 2023

Hi Bubatz Heaven,

I'm truly sorry to hear about the difficulties you faced with our support team, and I understand your frustration. Your experience certainly falls short of our usual standards, and for that, I apologize.

I truly understand your frustration with the issue you encountered, and I've personally investigated the matter. It's true that at that time our technical team encountered difficulties and incompetence in fixing the issue. However, at that time, we encountered challenges in resolving issues due to factors beyond our control (Data retrieval from Shopify).

As evidence, during the time you experienced difficulties, when I searched on the online store's search engine, the product didn't appear. This means we can't retrieve data from Shopify either. This issue tends to persist for a period and then naturally resolves itself.

We're committed to providing quick and effective solutions, and it's clear we missed the mark in this instance. Your feedback is invaluable, as it helps us identify areas for improvement.

Once again, I apologize for the inconvenience you've experienced, and I appreciate your understanding as we actively strive to enhance our services.

Best regards,

2. leden 2023

Cette application est beaucoup trop chère, et elle n'est pas du tout complète. La version gratuite n'a aucune utilité, et ne donne pas envie d'upgrader le forfait.

Doba používání aplikace: 22 dny
Vývojář Smartify Apps odpověděl 2. leden 2023

Bonjour, je suis Julie de l'équipe d'assistance DECO.

Merci de nous avoir fait part de vos commentaires et de nous avoir fait part de votre mauvaise expérience, et nous sommes vraiment désolés que vous ressentiez cela !

J'ai vu que nous sommes votre entreprise choisie pour la saison du Black Friday. Mais lorsque vous avez supprimé l'application et que vous l'avez réinstallée, cela a causé un petit problème technique qui a rendu le badge invisible sur la boutique.

Cependant, ce problème peut être résolu rapidement, en 5 minutes. Nous espérons que vous pourrez nous donner l'opportunité de vous fournir un service exceptionnel.

Encore une fois, merci de nous avoir fait prendre conscience de ce problème. Nous attendons honnêtement votre réponse.

5. únor 2021

Customer support = 0. I've sent tons of emails to ask for help because some labels do not appear, no answer.
Doba používání aplikace: Asi 4 roky
Vývojář Smartify Apps odpověděl 6. únor 2021

We are sorry for this unhappy experience and thank you for reminding us because somehow we haven't received the notification of your given access. We have immediately fixed the issue for you and mailed you back. Please double-check and let us know if there is anything else you need us to set.
Again, we are deeply sorry and hope you sympathize.

Thank you.

Datum úprav: 20. květen 2020

Still haven't managed to get this app to work and installed it on monday.

Support is very very slow and their contact form doesn't work on their website, so had to contact them via Shopify. Hoping they can resolve my issues and get this app working.

Update: App is now working after their help but still haven't been given a reason as to why it wasn't. The labels they have set up are a bit of a mess - the collections page on mobile has the label overlapping the side and not showing on one of the products requested. On desktop not showing up on the collection page at all.

Customer service is very poor and very slow, I downloaded this nearly a week ago... It doesn't fill me with much confidence that if issues ever arise that they will be fixed let alone in a timely manner regardless of what plan you are on. Will stick with it for the time being but then will look at other apps with better customer service.

FURTHER UPDATE: They have emailed me 5 days later citing email issues, as to why this hasn't been fixed. None of the issues above have been resolved yet and have had to re-iterate what is wrong. Fingers crossed that this time it is fixed in a timely manner.

Bonjour Baby Showers
Spojené království
Doba používání aplikace: Téměř 3 roky
Vývojář Smartify Apps odpověděl 25. červen 2020

So sorry for all unhappy experiences with our app. All issues have been fixed now. And we have made a big progress to speed up the support time. Now you are free from worries. If you need any support, always drop us an email at our new support mail box: to help you handle every request. Thanks!

4. březen 2018

This app is terrible. It doesn't work. I watched the video 3 times and followed directions perfectly. It is not functioning correctly, showing the tag on the wrong products. I have been trying to make this thing work 2 hours. TERRIBLE!

Spojené státy
Doba používání aplikace: Asi 2 měsíci
27. květen 2019

How do I cancel the subscription so that no charge is generated?
I think that we should not say that there is a free plan.

Mariscal Moda Hombre
Doba používání aplikace: 7 dny
Vývojář Smartify Apps odpověděl 4. červen 2019

Thank for your feed back. Once you confirmed charge you can cancel subscription by remove the app. We offer a free plan and you can see the detail of this plan in product description. That is just free for shops which have less 10 products. Thank you so much

22. květen 2019

The description says there is a free plan available but after installation it says something else. You get confronted with a free trial after which you should pay the 14.99 plan when the trial expires. The free plan option is not available.

Poshy Petals
Doba používání aplikace: 24 hodinami
Vývojář Smartify Apps odpověděl 4. červen 2019

Dear Sir,
Thank for your feed back. We offer a free plan and you can see the detail of this plan in product description. That is just free for shops which have less 10 products. Thank you so much

5. září 2017

Sorry guys, but not worth the effort.

Label image was visible on random product images
Label text did not change with settings (maybe UI/UX of settings)
Label showed up on product description in some cases
Customer service email reply couldn't determine my name from signature..hmmm. Still using bots to reply?

Daily Urban Store
Doba používání aplikace: Asi 10 hodinami
27. březen 2021

Didn't find this useful, could not get it to load any labels at all. Wasted 45 minutes, found another app that worked in seconds.

Jam Cycling
Spojené království
Doba používání aplikace: Asi hodinou
Vývojář Smartify Apps odpověděl 2. duben 2021

Dear Admin,
We are so sorry for the late response as we were on weekend the time you emailed us and could not reply to you immediately.
In early Monday morning, we have replied to you twice in ticket #4811 but haven't heard from you since then. We've also sent you another email few minutes ago. Could you please check your mailbox and let me know your thoughts.

Thank you.