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Customer service is timely and solves problems quickly
Haris was great and QUICK in helping me with my problem. Thank you!
Hi there,
We're absolutely thrilled to hear about your positive experience with Haris from our support team! Speed and efficiency are high on our priority list, and we're so glad that you've experienced this firsthand.
Your feedback means a lot to us as it encourages our team to continue delivering top-notch support. Thank you again for this wonderful review!
Best Regards,
The HulkApps Team
Wonderful app! Easy to use! Customer service is amazing and very helpful
THANK YOU!!!!
Hi there,
Wow, your review just made our day! We're thrilled to hear that you're finding our app easy to use and that our customer service has been able to assist you effectively. Reviews like yours are what motivates us to always deliver our best.
Remember, your feedback plays a huge role in helping us to continually improve our app and service, so please keep sharing it!
Happy selling from the HulkApps team!
Great app, added the functionality needed to help make product selection easier. The Conditional Logic side of the app is a great benefit to those with many variants.
The support was 5 star. Special commendations to Eldin who assisted greatly with setting up the app.
WOW! Kenan and the team are amazing, fixed all the issues we have as we are using a custom theme, best service and help we have received from any of the Shopify apps we have used, the perfect app to get around the product variants restrictions on Shopify.
UPDATE: 02.26.24
Choose a different app, or find a different way. I am going on my third month with Hulk Apps, and have been nothing but a nightmare. They do not read your requirements nor what you will accomplish, and if they do, they knee-jerk piecemeal development and custom code. There is no shared communication with any team, as only 1 person knows my site and has been away, so no one was able to move the project forward or even answer my questions.
They are not able to provide any ETA on how long things will take and get a canned response that we are working on this as fast as possible. After sending in my 80th email with the same requirements, I was told today it would work 100%. I totally did not expect it to work; I was 100% correct; The original requirement still is not working, that is, to track my inventory.
It is not unlimited either, as I had a second product that had multiple items, and it was beyond what they could do.
STAY AWAY!!
UPDATE: After working with Amit and understanding the needs of my business and how things needed to be laid out, he was able to deliver exactly what I was looking for. Happy to have found this APP and get my store up and running.
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If I could put no starts, it would be how I rate this app. I have asked the same questions 5 times to support and still getting no answer, except a canned answer. I now got a
Furthermore, with regard to the product you have shared with us, we will need to check with our team to see if it is possible to meet the requirements you have provided.
But no follow-up; just let us know if we can help you again.
We're truly sorry to hear about your experience and we apologize if our support team didn't meet your expectations. It goes without saying that we want every interaction with HulkApps to be worthwhile. Rest assured we are taking your feedback seriously as we aim to improve.
You mentioned not receiving satisfactory answers to your questions, so we would like another chance to make things right. We'll be reaching out to you directly to discuss your inquiries; and this time you can expect a thorough and decisive response from us to help sort out your concerns promptly.
Thank you for bringing this to our attention and we appreciate your patience in this matter.
Best regards,
The HulkApps team
Valuable app for our business, have been using for 3 years. Support is good, though I have found it frustrating sometimes. Ultimately they get it working. App is good value for the cost.
We appreciate your support and are so glad to hear that our Hulk Product Options app has been valuable to your business over the last 3 years. Your feedback about our support team's service is duly noted, and we sincerely apologize if there have been instances where you found it frustrating. We're constantly working on improving our services, and your experience as our user is of utmost importance to us.
We assure you that your feedback matters a lot as it helps us to enhance our services. Please don't hesitate to reach out again if you have further concerns or need assistance. We'll readily assist you.
Thank you once again for your continued trust over the years.
Best,
The HulkApps team
Service is the best iv'e received from any other app developer. Helpful and efficient! Special thanks to Kenan & Emira! Very friendly and efficient!
Thank you Khushbu for your help, very patiently working with me to solve the problems I encountered. Now the App can be used normally, thanks to the help of Khushbu. I would give 5 stars.
We're thrilled to hear that Khushbu was able to assist you effectively! Our goal at HulkApps is to ensure your experience is as smooth as possible, and it's always great to hear when we succeed. Thanks for taking the time to leave us a 5-star review, your feedback means a lot to us.
Remember, our team is always here if you need any further support with the Hulk Product Options app. Have a fantastic day!
Best Regards,
The HulkApps team
Truly amazing people to deal with when you have to figure something out with the app itself.
Hello,
It's fantastic to hear that you're finding our support team helpful! At HulkApps, we strive to provide exceptional service and we're glad that it shows in your experience with us. We understand that figuring out a new app can sometimes be challenging, and that's why we're always here to help. Your gracious comment has truly made our day!
Remember, we're just a message away if you ever need any further assistance. We truly appreciate your feedback as it helps us continue to deliver the kind of service that you love.
Best wishes,
The HulkApps Team