Globo Product Options, Variant
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Still in the midst of trying this out but it has been a pleasant journey so far, as compared to other apps I have used. The interface is user-friendly, and the pricing is reasonable.
Most importantly, the support are always prompt and clear. I had help from Helen and Mike so far, and they were knowledgeable and understood my requests without me explaining much.
Will continue to use the app and hope it helps make shopping at my store much more pleasant :D
Easy to use! I had a small problem I couldn't figure out and their customer service helped me right away. They didn't just walk me thru fixing it but logged in for me and set it up for me and explained to me what to which was great! I got disconnected from the chat due to time difference but our whole chat was continued in email which was great! Highly recommend!
Excellent customer support and they fix any issue you might face in a very professional and detailed way.
The support is amazing! They always respond quickly and solve any challenges we face while creating the best add-ons for an outstanding customer experience. Mainly we are working with Helen. If something doesn't work or if we have ideas for improving an optional add-on, shecustomize it for us. That's fantastic! Our team truly appreciates her and all Globo Product team!
A great app, fairly easy to use, a little manual, but does the job.
However, what has given me a real 5* experience is the customer service and technical support that they provide.
I have spoken with 2 excellent customer service agents, Helen and David, who have both gone above and beyond, helping me understand how it all works and providing solutions that I'd otherwise have to hire an experienced developer to help me with.
Give them both a raise!
I had an issue with the selected options not showing when a customer checked out. Rosie did an excellent job fixing it for me quickly!
This app is relatively easy and when I do have a problem, it is resolved immediately. Helen is amazingly fast and accurate. Thank you so much.
The app is great, i have been using it for over a year. I had a small issue recently but it was quickly resolved by the support team especially Helen. I highly recommend it.
A good company that not only provides a great product but also stands behind it by providing stellar customer service when needed.
The support is fantastic. Mike was very patient and guided me until all my issues were resolved. It is very convenient for a new Shopify user. Thanks MIke!