Globo Product Options, Variant

DO NOT USE. Their English is extremely poor. They knock out app settings then deny they ever had them and deny the changes were made by them even though only I have access to the app and I made no changes. Zero ownership taken for their mistakes and point blank refuse to let you speak to a manager. Also back to the poor English - they kept referring to 'past dates' seemingly not understanding that 'past' is something that is in the past, aka, has been and gone. They could not grasp the difference between past and future. Very concerning. Poor poor customer service and poor app that is now extremely expensive too!!

Had the app for years at the highest level with no problems, then randomly stopped working on some products, conditional formatting completely wrong. Spoke to the chat, advised they had fixed, used once then broke again. Multiple messages and emails and zero feedback except "give us time we are working on it" Zero answers. No fix except "it won't happen again if you create all new ones" I have put hundreds of hours into very complex conditional formatting for over 50 products and they could not have cared less. To have an eCommerce site down for over 24 hours is unacceptable, but more than that, the lack of care and understanding by their chat team and the "we will get back to you when we know" with zero updates is very very frustrating. Will be moving to another app asap

App updates are constantly wiping out custom data on my new orders, forcing me to cancel them. I am very disappointed that no effective solution has been offered to resolve this problem yet

Such horrible customer service! They don't care about the people that are paying their ridiculous high monthly fees. Which keeps them in jobs... They can't make their app work with standard shopify features.

Great customer service. hats off for that, but this app does not support new Shopify themes. I have been reporting issues from the beginning, but no proper solution has been provided. They keep suggesting we use themes like Dawn, so what is the point of purchasing a new theme? I even subscribed to their third plan. Yes, the app does its job and is good in that sense, but what is the point if it cannot support newer themes? Do not tell clients to switch to a theme like Dawn when they have already paid for a new Shopify theme and your app and are simply asking for assistance. Very disappointed.

Ridiculous app providing no actual benefit

OMG broke my whole site - left a lazy loader so all of my thumbnails were invisible, knocked my logo and navigation totally out and didn't even do what I bought it for. Shocking! Luckily a Shopify support guy took out all of the bad left coding. I should have read the reviews.

Very disturbing and costly experience.

After asking for Shopify access for troubleshooting, the Globo support team moved an active option set on my live store to Draft without any warning or consent. This immediately broke the buying flow and stopped required selections from being captured on orders.

This happened on New Year’s Eve, while we were running heavy paid ads. As a result:

Sales dropped sharply

Orders came in with missing critical information

We faced continuous complaints and operational chaos

What made this far worse was the complete lack of communication. After taking access and causing the issue, the support team stopped responding for over 18 hours, while our production store was actively bleeding.

Disabling or altering live store configurations without informing the merchant is unacceptable. The support team is not reliable at all for production stores. If something breaks due to their mistake, you are on your own.

This app caused extreme financial and operational loss for us, along with massive stress. Trust is completely gone.

I would strongly warn other merchants to be extremely careful before giving store access or relying on this app for any critical workflow.

Unacceptable billing and support experience.

I removed the app on the 23rd, yet I was still charged on the 25th.
When I contacted support for a refund, they stopped responding as soon as refund was mentioned. I sent reminders, but received no reply at all.

The app itself also has serious usability issues:

Bugs appear frequently

Performance is slow and sometimes stuck

Not reliable for stores that need stability

Poor support + unstable product = not worth the cost.

The customization fields in my store are broken and the customer service simply leaves me alone - they don't answer questions - the customer service is critically underperforming.