SC Product Options

Some of our primary items use this app as we have too many variants. We have been running this for 18 months and since the beginning, about 2% of orders are not charged due to some issue caused by the app. This means that the customer is not charged for their shirts in our case. Our shipping dept has to check each order for this issue and then we have to contact the customer to collect CC info and payment. The problem has never been resolved. We have a developer firm working directly with Bold and there has been no resolution. In general, this app adds a lot of complexity. I would not use this app again. I'm writing this because we are now having a higher occurance rate and I have not heard back from Bold for 5 days. Unfortunate.

I installed this app to add a few options to my products and it's doing the job exactly as I want. On another hand, the after-sales service is great. Aman and Rony respond quickly to all requests and they are very helpful.

Currently trialling this app, needed assistance and got it immediately. Was sorted within a minute. Great support and customer service which is so important for business. Absolutely excellent thank you Tony. Gives us confidence to go from trial to subscription.

Great support. I am not very good with technical stuff and Naman on the online chat was very helpful and patient with my questions.

Great support, most are very helpful. The live support chat isn't as good at the email support, so I advise emailing but live chat is good if you need someone to pass on a message ASAP and live chat can help with simple tasks. All and all this company will go above and beyond to help you and make this app work for your site. The only negative I have is ease of use over some other product options apps. I have tried them all. Some are near impossible to figure out. Some are easy as pie to set up options. This app is somewhere in the middle. Not hard, not simple, could be a little easier. Otherwise the app works great.

Loving using this app and customising our shop. What other app can you use to do file uploads, product options and set rules for what to display and when? None. Nowt. Zip. Nadda!

Thanks for expanding the possibilities of an already great service :)

The boys (and gals) at Bold get the job done! Having recently updated my Shopify store theme, I ran into issues with our product options app. Unbeknownst to me, I did not know changing the store theme would be such a task. Having also launched a regional tv ad to promote our business we submitted an urgent request for assistance and their support team did not disappoint. Shout-out to PAUL & COLE for stepping up and knocking our issues out of the park! Smoke'em if you got'em... Thanks

Top Notch App! AMAZING Customer Support! Any hiccups and they hooked me up literally within 4 hours(I called and emailed them at 2 o'clock in the morning)

It took a little tweeking but n the end everything is working as planned. Our cannabidiol options were pretty vast and so it was necessary to implement some kind of options app. Customer support was friendly and responsive..great overall!

Nir helped me with a issue i was having with the Bold Product Options app. He helped me solve the issues quick and super easy. Thanks alot!