SC Product Options

Product Options by Bold Commerce is a fantastic product and the support from bold is fantastic! The Product Options app has greatly improved our customers ordering experience. Well done Bold!

I definitely don't use the app to it's fullest, but I love the ability to create seemingly endless product customizations. HOWEVER, the three star review is for their terrible customer service regarding a simple fix. I have since submitted negative feedback and was told (I kid you not...) to change it by the rep because it reflects on their performance. It was a simple fix that I resolved myself ("change the cart to Page instead of Drawer"... all I had to do). However, I was first told about "priced options" which wasn't my issue ... then the "buy it now" button on the product page, which related but didn't fix my immediate problem. I was also told that I needed to install their application after the rep took and sent me a screenshot of my store WITH THEIR APP INSTALLED?! Like... yes your app is installed, I don't need to give you admin access to install it. If you're looking to download this app for the upload feature... DON'T!!!!! Find another app. The upload feature doesn't seem to work with certain file types (or file size?? I don't really know) and never shows the image to the customer in their shopping cart. For a shop that has a ton of customizable products that requires photo uploads, this wasn't the best for me to choose. I've since downloaded a separate upload app but will continue to use Bold for it's customization features. I also doubt I will ever upgrade since certain features can be found in different Shopify themes, like swatches.

Incredible service. Some reviews say the service is awful and I was anticipating bad service based on those reviews, but I would 100 percent say that this company was incredibly helpful in delivering a great customer service experience.

Amazing! First of all let me state that we would not be able run our website without the Bold Product Options app. A way to offer custom options on our products is 100% necessary. Secondly, the technical support is A+ if and when issues do seldom occur the response time is extremely fast. I have worked with Lawerence and he is superb. Very attentive and prompt to resolve any issue that we experience. Lastly, the app is great app with lots of design options so it actually looks professional and you can customize it to match your theme. We have the premium version and it is worth every dollar to have the swatch options and conditional logic etc. They are constantly improving the app and design features. Thank you Bold Team - Especially Tech Support Member [Lawerence]

Sukh was great! really helpful! The app is just what i need for my shop! The team very responsive thanks a lot !

This feature makes our shop more unique! Very easy to use! Would recommend to anyone! Excellent Customer Service Too!!

Great Product!! It has already increase my revenue and cut back on customer requests. I can now add the options my customers have been asking for by Product and make it easier for us and the customer.
I also was able to add an additional revenue by adding a cost to options.
Great customer service also!

Shout out to Jeff for helping me troubleshoot an issue I had with the app on my end. Works just how I need it now.

Their support team is top notch. They are always timely and responsive with clear and easy to understand directions. Thanks Paul and Alexa!

I am appalled at the customer service from BOLD. I have been passed from pillar to post and no body at BOLD is fixing the broken app. I am over a week later after reporting the issue and still no fix after promises that the tier 2 team would fix. This is not a fair way to treat customers.