SC Product Options

i have been using this app for a few months now and at first the customer service was great and product working well. HOWEVER, I tried to create new options on a new product and it is not working properly now... i've contacted customer service multiple times and the responses have been seriously lacking. i get one response per day asking questions that i've already answered multiple times to different people... which drags out the issues even further. In addition i have another ticket that has been outstanding for 3+ months.... with no resolution..... general jist... the app is more expensive than most apps on the marketplace for this service and I wouldnt mind paying it if theyre customer service was better. but when i have an issue with an app that impacts my revenue, i would expext PROMPT resolution.

Great app & probably the most important addition to my store. This tool makes dynamic pricing simple. Customer service was fast and on point. I absolutely recommend trying this app.

We are using the Product Option from Bold at our new website. It is a great App to give you the liberty to create options to sell products!!! Very easy to manage and to create all options needed. The only downturn is that there is no way to control inventory with sizes available per product... Other than that it is great! I am sure it will be very helpful for lot of websites!

I love this app. It does everything it says and more. Made my life so much easier.

it is The Best App, real Auto "install" and no any problem

Great app, help me a lot. The customer service is good. thank you so much :) It save me alot of time to manage my order.

This apps functionality seems to work fine and the support team is responsive at first but a deeper looks reveals inadequacies and imcompetance.

TLDR--has cost me thousands of lost revenue and a big bad headache I didn't need but I've been trying to get admittedly a little more than basic functionality.

For me 1 star seems about right for both execution and service.

I do want to acknowledge that they genuinely seem like they want to help and are doing things...it's just a mess and I'd almost rather them not try so I can look for other options or hire someone to do it for me.

Long version:

The goal:
Offer a single product with options that break out into separate already existing items in the cart (like a bundle!)

Problem 1:
Would update price but not sale price...seems like it should right? Not out of the box. Required a few back and forths but worked with team to fix.

Problem 2:
Would not update main page feature product to include options just like the product page. Seems like that should be a little more than basic because a few themes are available. Did require some more back and forth but eventually got it.

New problem:
Cart would not display pricing correctly. This is a bug. Was fixed.

New problem:
Now there's meta data and random lines in my cart and on the order in shopify. Does it export those random lines to shipstation...yep...no resolution yet because while I was working on this it broke entirely...[see below]...

New problem:
Broke my store. The cart did not update to correct pricing. No change caused this on my end that I am aware of...maybe it was maybe it wasn't...not going to outright blame Bold but the next part is really f-ed up. So I tried to fix by removing the item from the options.

BIG PROBLEM:
Now all my store items have the options. ALL of them. And they don't add to cart. Completely tanked my business for a day. They say it's a known bug but didn't warn me or anybody about it.

NEXT BIG PROBLEM:
Had to uninstall the app. Didn't fix that either. SERIOUSLY? The options were still showing up!

So then after all that I am giving them another try. Why? Because I really really need this functionality and there aren't that I am aware other options.

So...let's try again from a clean install shall we? Guess what? Yep problem 1 and problem 2 again. I asked specifically to address that so now I'm on email #65 to address something that could have been caught by reading on email #50. READING. It's like there are some robots working there designed specifically only doing one thing at a time and ignoring everything else.

AND THEN ANOTHER BIG PROBLEM:
Today some of my customers started emailing me that they couldn't check out. One of the people at Bold had been installing code on the live version of the site I think (though they claim otherwise) and I needed to revert back to an even older version of the store.

I'm still writing back to them as we speak to explain what I need done...this has been one sick, gross, pitiful mess on both a technical and customer service level.

UPDATE SEVERAL WEEKS LATER
So it turns out that leaving a 1-star review got someone's attention and I started getting more timely and useful help. They were able to re-implement the App in my store and produce good results that achieved most of my goals. I'm upgrading the review to 3 stars as an acknowledgement of the effort and the effect of the final product. I'm leaving it there however because I believe in the review system and it was honestly really difficult to get this working and caused me so much stress and headache and loss of revenue.

I have to say that this company has the BEST customer service...and I mean the BEST!!! They have been very willing to help walk me through steps to getting my options uploaded onto my site each time I have called. I emailed a request to change something and it was done almost immediately after I sent the email.Their email communication is also amazing! So far, the options app is working out great for our website and I look forward to adding more of the features it enables us to use. I highly recommend both this app and the company! Thank you guys for such great service! :-)

Beth
Stack Displays

Harun and Armin provided me awesome experience! They were so great on communicating what i needed and helped me throughout the whole process. Zero complaints. 10/10 experience! They responded so fast to my emails and even offered to get on a call with them.

This app did work for me, BUT before you get this:

First, be aware of the cost difference if you need conditional logic. It's another 9.99 more/mo. and it isn't obvious on the main page of the app. I was drawn to this app for that reason - conditional logic, then disappointed to learn it was more money.

Second: if you choose expert install (free), it will take at least 2 business days.

Third: CACHING is a very big problem while developing your options. You create an option, go to preview it in your development theme copy, and you don't see it working anywhere because cache has to be cleared. After two days of tech support, they told me cache needs to be cleared, but there is no option for that anywhere. Instead they give you a tech support link telling you how to edit a liquid file. I suggested they add the ability to clear cache somehow. I'm sure it would save them hours of tech support, and the end-user a lot of headaches.