SC Product Options

Just the drop down system we were looking for, its worth upgrading to premium to be able to make the conditions. Their customer service is really helpful too!

When the App works its great, if you eve get a problem with it, you'll wish you'd gone for something else, because the customer service is non-existent, and in this fast paced web world we live in, this is totally unpardonable! I would give 5 stars for the App for what it does when working OK, it's really good. That's the upside, if I had known the downside before getting all of our products hooked on the App, I would never have gone for it. It will often (more often than not!) freeze on you when working, resulting on work being lost and having to be redone. We got into the habit of saving our work every couple of moves just so we weren't caught out, but its a total pain in the rear. Then there's the problem of massive and varied delays in synching with Shopify, anything from a few minutes (occasionally) to several hours (most of the time!) which make working with the App extremely time consuming. Lastly there is the BOLD unbelievably poor customer service. You used to be able to email support but now (from 21st. July 2022 on) you get an auto email 3 hours later advising that "To serve you better, we are asking that you connect with our support team through our Help Center. From here, you can submit a support ticket, chat with a product specialist, view our helpful articles, and even create an account to track your ticket progress." Filling out a support ticket which prompts a series of auto emails, spending hours trawling through the "help center" and attempting to talk to a real person on their 'live' chat is a soul-destroying and time wasting experience, it took me 8 hours of frantically trying everything to get a human response. Once I had a human (it seems like there's only one there - Alina, unless they're all called that!) to go through our issues (which was a BOLD issue, not of our making), it was dealt with within 24 hours, but the total drama meant that we had possibly lost £1,000's of business in the meantime. For us to change now would be a massive operation, but because of the above experience, we have started to investigate other Apps to do the same thing. When your business depends on it, you can't rely on an automated service, yes, you need FAQs to get X% of issues dealt with automatically but for the other X% unless you have the back up of excellent customer service carried out quickly and efficiently, you're taking a huge gamble. We'll follow the advice of other one star reviews here and check out other possibly better and possibly cheaper Apps with a proper customer centric focus. Bye-bye BOLD.

This particular app (plus a bunch of other by the same people), are THE particular reasons I haven't abandoned the Shopify platform altogether and gone shopping for something else!
Nah! ... but I tell you, Shopify should SERIOUSLY consider going to the piggy with a hammer and buying this guys up. That good are their apps and post-sale service. The functionality and flexibility they add to the more advanced Shopify store is unique in the Shopify app ecosystem. You can shop around for a cheaper alternative (been there, have the T-shirt) but you will fall short on your objectives or obtain just that, a cheaper product.

I just had the most amazing experience with Michael at support. I was trying to do some fancy nested conditional logic and it wasn't working. He actually took the time to do it for me and stuck around until it was working. He also helped with 2 other issues I was having.

In general I've been able to do everything I want with this app, it's really powerful.

I wish the app supported adding pictures to each option, that's an extra $900 one time customization. But other than that i'm thrilled with the app and not going back.

Great app and very good support. Ahmed help me a lot for the setting up. I like it a lot and I recommand it

Awesome app and services, I could not install it myself and they have done it just the next day, worth the cost.

I was having trouble with the options showing up live initially and chat support was very quick to help me out. They created a ticket for me and someone email followed up within 20 minutes with a resolution! Super speedy!

Great customer support from Kelsey, she answered all of my questions and was very helpful in the way that she explained everything.

This app has allowed us to move past the limitations of not having enough variants to cover our necessary customization options. Very grateful for this app and what it has allowed us to accomplish!

This app has everything I need. It took me a bit to set up because I've made a lot of little changes to my site to get it just the way I like it. This has interfered with a lot of the default functionality of this app. When I contacted BOLD support, Cole responded surprisingly fast and got it working right away. After testing for a few more days, I noticed another interference from my theme and, again, Cole was quick to help get everything working just the way I wanted it. I'll gladly pay for this app for their support alone. Incredible customer service and amazing app!