SC Product Options

Worst app I've used so far, which is very unfortunate for an app that costs $39.99 per month.

NOTHING just works, every single minor change I wanted I had to contact support. Then it would get escalated and take up to 48hrs to make the small changes.

Also not a lot of options for customization available. You cant change a lot of sizes colors or anything really.

Conditions can't be easily added to other sets, super time consuming.

Any time you try and make any change, be prepared for it to mess with another random part of the options you've set up. I try and do anything simple and something goes wrong, and then customer service are sure to explain to you the stuff you've already tried and not address the problems. Ever.

We used the Premium version of Bold Product Options and it worked great for over a year. After being acquired by SC, this app became unusable and extremely slow. It now takes more than 48 hours for a new option to show up on our store, if at all. Support is very helpful and quick to respond, but they claim custom coding is needed almost every time, which defeats the purpose of the app.
Very unfortunate to see this app fall apart after the acquisition and we've tried to make it work, but we're going with a different option that has a much better UI (and more than half the cost).

Just install this app because our store have product over +100 variants.
The code installation process is very complicated and the support team help us to do so. However, I've been waiting for 3 days and it's still not installed, been chatting with support, and emailing different people and they kept me waiting for long time. At this point, I'll need to look for a different app because they cannot install the app on my theme.

Why is "Freetier" on the description of this app, but you need to pay tu use them?

Disaster. I have been a Product Options customer for 10 years. I started noticing a few options not being charged to customers recently and reached out to support. They informed me I need to install Version 2. After horrific communication that takes days for each message, they deployed something that completely torpedoed my entire site and it doesn't even seem like we can undo it. It appears like "Shop Circle" purchased this app from BOLD but kept the name. I am currently losing thousands in revenue a day with an unknown impact on long-term sales and no real resolution in sight that doesn't likely involve 50+ hours of work on my end.

Product options has been down for 6 days and I have put in 3 support tickets, yet no one has contacted me to fix it. I have lost sales due to the options not showing and that is unacceptable. I do not recommend this app. The technical support is nonexistent.

Apparently I left a review for this app 8 years ago when I first installed it, and at that time was very impressed. However, I can say that my opinion has certainly changed and this app has now been permanently removed from my store. The customer service is very poor and it appears they only want more money instead of taking care of long standing customers - not to mention the fact that I was quoted 2-3 business days for a response and didn't hear anything for an entire week. Highly recommend looking at other apps for variants instead of wasting time and money with this one.

HORRIBLE.
After using Bold Product Options for years it was bought by Shop Circle.
From the beginning, it was impossible to get them to answer emails and get customer support. Literally weeks of no answer to multiple requests.
then I changed themes on Shopify to common Dawn theme.
The liquid disappeared from the order reports despite being in the front end.
easy enough I thought, just request they add the liquid.
They said I need to upgrade to V2, so I did.
Then the shopify orders report shows a million codes and snippets...they say nothing can be done with that.
Then the formatting of options got all weird.
Then all my conditional logic disappeared.
Then dropdowns show auto select.
Then pricing color fonts just randomly changed colors.
Then dropdown box sizes were running across all the page.
etc etc.
ALL OF THIS WAS HAPPENING RANDOMLY....THE SITE WOULD APPEAR FINE THEN THESE WOULD HAPPEN.
SINCE THEN I HAVE HAD TO THROW AWAY 5 THEMES BECAUSE OF BAD FORMATTING AND NOW THE SITE RUNS 5 POINTS SLOWER.
EVERY TIME I HAD SOMEONE FROM THEM TOUCH MY SITE IT WAS A DISASTER.
STAY AWAY.

This app is the worst. We have used it for several years now and it always had issues but the issues and customer support has gotten so much worse overtime and now we are seriously looking at a replacement. We are launching a new color of our product tomorrow and all of a sudden Product Options stopped working - so we can't add that new color. Have been trying to get a hold of customer support all day - their live chat says wait time is 8 minutes but there's no one actually on that live chat and all we get is automated emails. Do not use this app, you will waste time and money.