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It randomly gives products away for free.
A few weeks ago we were looking at some orders and noticed that Bold was not adding the up-charges to the order. It added the parts to the order fine and we fulfilled them but the customer was getting them for 0$. Since we have found over $5000 in free items Bold gave away. Customer service has been less than helpful. Downright idgaf attitude to trying to fix it. look at other apps.
This is the best Option App out there, hands down. I've tried most of them (for science) and this one is not only the easiest to use, but the devs are super helpful. Highly recommend!
Staff was extremely helpful and responsive. I needed help moving options around our add to cart button. Within 20 minutes of my request the change was implemented and they also taught me how to do it for future reference.
Great app and excellent support. Jeff was able to quickly fix some aesthetic issues that we had to help make the customer experience better..
Thanks for the HELP JEFF !!
Jeff was extremely helpful and patient with me as I figured out how to use the app for my Shopify site. Not only did we resolve my issues, but he also showed me different ways to troubleshoot and use the app effectively. Thank you, Jeff!
Wow, you made our day!! We are always happy to hear these words of encouragement. It's our pleasure to know that our app and support team fulfilled your expectations 🎉. Thanks for trusting us.
We are always here to help 24/7!
All the best,
Customer Success Team I Shop Circle
App is easy to use, works great for monogram options etc. and customer service is exceptional with quick resolves! Would definitely recommend this app!
I’ve been using bold options for a few years, great app and easy to use. Great customer service, any issues and they are always happy to help.
We have the largest selection on options to choose from for purchasing prescription lenses, more than any other website - and it's thanks to this app.
The support is to the point and seeks to quickly resolve any issues. Highly recommended.
Neil @ UseMyFrame.com
Jeff was very helpful. He made a video for me so I can add the product options. I got what I need. Thank you so much! :)
What a nice review! It's awesome to hear that you found our product useful and we appreciate the time you took to share your experience, and your kind words about Jeff motivate us to keep giving our best. 😍 Thanks so much for trusting us and for spreading the word.
All the best,
Customer Success Team I Shop Circle
They are always very responsive and willing to help. They get the job done