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the app is good, but the customer service is so poor.
They can't support live chat, only robots there.
the one named "Alina" never help, what I want to alter,
he never did it. It seems the one can't see what I sent, he never read my message in detail. I give this zero star, all because of this person. Very very not professional support!!!!!!!!!!!!!!!!!!!!!!!!
Date 2022/12/16
Again, they never replied to my email.
product options not showing up for our customers, what is the bug???
the dynamic list never update on time, the new products will not have the options
even after it is created more then one week.
The customer service team is fired? where are they
Date:2023/1/4
We still have the issues about the product options not showing up for our customers. Contacted them with screenshot (specific browsers), but they said that their team didn't see it, and or they will not reply to your email even one week.
Don't use the dynamic list to set up the option, when you have new proeducts, it will not show the option. They don't think there is any BUG, super low service. Iwill give new review every week until they fix the BUG.
Thank you very much for your honest feedback, I am sorry to hear that you have had a less than positive customer service experience so far, our goal is to help you succeed. I have checked in with our support team and can see that they have been helping with your requests. Please keep an eye out for further email communication from us. We thank you for all your patience.
App is easy and smooth, but customer support is even better, easy to talk to and totally willing to help. This is my first experience with apps, but if they're all this, I'm about to become bankrupt from buying too many apps!
Became the best app for us! Would love to see hover enlarge for the swatches.
UPDATE: Had a full functionality as a tester but after removed it and Now I can not even edit some of the options. Not nice at all.
Cool app. Does what we needed. thanks!
Not working properly. I try to add a product option and it is just not saving the option. I always expierence this with BOLD apps. On the outside (reviews and stuff) it is amazing, then once you use it, you are constantly getting a new slap in the face.
I just started using this app and the Bold team is more than helpful in assisting with the install. Without question, I would not hesitate recommending Bold's app based on my experience with their team and functionally of their app. To say the team and app are top notch would be an understatement!
Super helpful and prompt. Great service and app
I'm still in my free month trial of their premium plan. I needed help and the response was quick. They proceeded to fix my liquid files for me and even sent a video showing that everything was working after they were done. Blown away by their awesome service. You've made a loyal customer out of me.
This product is just what the DR ordered, I would recommend it to anyone that has to use more than 3 variants with their products. It has everything I need and more!!!
Thanks,
Absolutely terrific app! We produce a very complicated product with a lot of options, which made us hesitate with the variant limitations on Shopify. When they recommended this app we were thrilled. It not only easy to set up but able to edit and apply right across our store we are building in just a couple of simple, intuitive steps.
Looking forward to working with some of Boldapps other usefull apps.