Zepto Product Personalizer , Počet recenzí: 933
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I've tried 5 other product personalizer apps before finally settling on this one. It is by far the easiest to use, and provided good capabilities to customize for my needs. I did reach out a couple times for help and they responded with everything i needed within 24hrs. Would recommend.
Amazing Support + Just What We Needed For Our Personalized Products.
Responsive, fast support and they went above and beyond what you would expect from an app developer in helping us implement this app for us. I find it really easy to set up new personalized products, I love how the conditional logic lets me create more advanced personalization options. I use this app on two of my websites now and highly recommend it.
On day 1 we already knew the user interface are poor, both for the users and customers are poor. But it does the job so we go ahead.
Recently, we want to launch a new product, duplicated from an existing product with this personalizer. So we saved a template and applied it to the new product.
It does NOT work. We contacted support, and it took two days for each response, asked us to delete all the condition settings and applied one by one. We did and is still not working. Then it takes another two days to clarify what the problem is and even asked us to take a video on how we applied the conditions. Isn't there a collaborator account we can grant to them to check or even a staff account? We are stuck here and still waiting for a fix, on a very simple situation: Duplicate the exact same product and apply the same personalizer template.
I hope this message finds you well. I want to express my sincere apologies for any inconvenience or frustration you may have encountered with our Shopify app. Your satisfaction is our top priority, and we deeply regret any issues that may have arisen.
Taking your feedback seriously, our development team has been hard at work addressing concerns and implementing significant improvements to enhance the functionality and overall user experience of our app.
We would greatly appreciate it if you could take a moment to update your review based on these recent improvements. Your feedback is crucial to us, and we are committed to delivering a better experience.
Thank you for your understanding and continued support.
This app has a lot of options to choose from and the support team is great. I definitely recommend this app if you need to propose personalized products on your Shopify store.
Shahariare Rahaman explained everything to me in full detail A few times to help me. I was able to implement the app on my store flawlessly because of him. Thanks again.
If you a beginner , I think this app is absolutely worth 10 usd . If you have any problem customer service will help you to resolve your problems. Recommended
This app is quite easy to use and customize. The support team is helpful with fast responses. Love it.
The set up wasnt 100% intuitive for me but the video help section is very good and even when I had a few issues after that - the online help has been absolutely brilliant and very prompt. Better than any other app i've dealt with recently.
Great customer service
Very good customer support! Really happy with the help they give me. The inferface is meh, but good help!