レビュー (228)

総合評価
4.6
評価レベルごとの件数
  • 評価の84%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の0%は2つ星です
  • 評価の7%は1つ星です
2024年7月21日

This app has access to customer data and, in my case, has sold it to a third party. I have screenshots of how excat wrote to the customers who left a review, even in the exact same order... the mail was sent from kimberly@scalemeup.in. My business suffered a huge loss as a result. Be careful.

Kayf
ドイツ
アプリの使用期間:約2ヶ月
MyAppGurusが返信しました 2024年7月22日

Hello Kayf,

We want to assure you that the security and privacy of our users' data are of utmost importance to us. We have not shared your data with any third parties and have implemented rigorous measures to protect it. We apologize sincerely for any frustration or inconvenience you may have experienced. To address your concerns directly and clear up any confusion, we would like to propose a brief call at your earliest convenience.

編集日:2024年10月10日

Customer service is awful, the worst I have ever had, it is impossible to get any answers when you have an issue. I would highly suggest choosing a different App. The Chat app says they are available, But I have been trying to talk to someone now for over 2 weeks. I am now looking to change to a better App.

UPDATE!!!!!
The App is now working, we had a few more glitches and server issues, but the team have been in touch and resolved the issues. Hopefully it will run as expected from now on. Much improved customer service has resulted in my more favourable review.

UPDATE BEWARE! BEWARE! BEWARE!

I noticed I was getting less reviews and when I checked this company now want to charge me $14.99 per month to collect them, when I signed up they said it was a free app. - DO NOT INSTALL THIS APP - YOU WILL REGRET IT

K94Life
イギリス
アプリの使用期間:8ヶ月
MyAppGurusが返信しました 2024年6月17日

Hello,

Thank you for providing feedback on our application. We appreciate your input, but we hope you understand how a 1-star review can significantly impact our business profile.

To address your concerns, we are offering you a dedicated 4-hour session to resolve all your queries and issues.
We are committed to providing you with the best possible solution.

I hope this offer works for you, and we look forward to hearing from you soon.

Best regards,
MyAppGurus Team

編集日:2024年10月1日

Requests History has not updated to reflect recent sales. I have been waiting for 5 days without answer to my support email. Setting my rating to 1 star seems to be the only way to get the attention I need from the dev.
---
I have struggled to get this app working as it should with my store for over half a year. The tech support is not the quickest but to the credit of the dev, they did persist and resolved matters in the end. While I do recommend the app, I would add that it can be a challenge to get it working with custom themes and does require a lot of personal time to get needed attention. Hopefully my experience has led to an improvement in average turnaround time for others.

Vino.co.za – Italian Wine Shop
南アフリカ
アプリの使用期間:10ヶ月
MyAppGurusが返信しました 2024年1月5日

Hello,

We're thrilled to hear that you find the MyAppGurus Product Review straightforward and effective in its function! We are delighted to learn that we have been able to support you in configuring and resolving any brand-specific challenges you may have encountered. Your satisfaction and success with our application are of utmost importance to us!

Gratitude,

The MyAppGurus Team

2024年5月22日

It is easy to use, but the support services are very poor and extra fees are required for developments, which is not acceptable. Also, the application visual areas are not sufficient.

Nour Co
トルコ
アプリの使用期間:19日
MyAppGurusが返信しました 2024年6月3日

Dear Yunus,

We apologize for any inconvenience you’ve experienced and appreciate your feedback. The fees you mentioned are for the customizations you requested for the layout and structure. Aside from that, we provided you with custom CSS and made changes at your store level. Nevertheless, we are truly sorry for the issues that occurred and kindly ask for your trust once more.

Regards,
MyAppGurus

2024年4月15日

asks owner approval then doesnt give an option to approve

IPL MERCH
イギリス
アプリの使用期間:約2ヶ月
MyAppGurusが返信しました 2024年4月17日

We're truly sorry for the inconvenience and frustration you've experienced. Let us know what kind of rules you want to approve the review & publish it on the store. Please give us another chance to assist you—we're committed to making things right.

Regards,
MyAppGurus Team

2024年3月23日

I sent two inquiries for help and still no answer back From customer service.

Coco's Butters & Scrubs
アメリカ合衆国
アプリの使用期間:2ヶ月
MyAppGurusが返信しました 2024年3月26日

We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.

Regards,
MyAppGurus Team

2024年2月22日

This app sucks and is a complete waste of time. The customer service is horrible. I have sent it 4 inquires for someone to help but no response. I finally got 1 response sending me the same instructions posted on their app which clearly is no help. DON'T INSTALL THIS APP!

Blunteffects® USA
アメリカ合衆国
アプリの使用期間:15日
MyAppGurusが返信しました 2024年2月24日

We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.

Regards,
MyAppGurus Team

2024年3月20日

customer service is terrible and makes me wait for hours

FantasyWish
アメリカ合衆国
アプリの使用期間:約1ヶ月
MyAppGurusが返信しました 2024年3月26日

We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.

Regards,
MyAppGurus Team

編集日:2024年5月14日

Went smoothly till i tried to transfer my shopify reviews, spreadsheet would not work even in their format. Customer service didnt have a clue. Considering the whole function of the app is to allow import of shopify reviews it failed tremendously and was just a waste of time, dont understand how it takes someone this amount of time to solve something like this when this is the sole purpose of the app

EDIT: MAG reached out and tried to resolve the issue, unfortunately i had already found a different app to use. Its a pity as Ashu was a credit to mag, unfortunately the first person I dealt with was out of their depth

Mersey Spares
イギリス
アプリの使用期間:約1時間
MyAppGurusが返信しました 2024年4月22日

We're truly sorry for the inconvenience and frustration you've experienced. As earlier communicated with you the feature you referring to is working fine. Thanks for the 3-star review, let us know how can we make it 5-star.

Regards,
MyAppGurus Team

2024年4月15日

Image is really tiny I don't get it !!!

Moda Mince
イギリス
アプリの使用期間:6日
MyAppGurusが返信しました 2024年4月17日

We're truly sorry for the inconvenience and frustration you've experienced. Let us know your exact requirements by contacting us via live chat or mail us at supprt@myappgurus.com. Please give us another chance to assist you—we're committed to making things right.

Regards,
MyAppGurus Team