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This app has access to customer data and, in my case, has sold it to a third party. I have screenshots of how excat wrote to the customers who left a review, even in the exact same order... the mail was sent from kimberly@scalemeup.in. My business suffered a huge loss as a result. Be careful.
Hello Kayf,
We want to assure you that the security and privacy of our users' data are of utmost importance to us. We have not shared your data with any third parties and have implemented rigorous measures to protect it. We apologize sincerely for any frustration or inconvenience you may have experienced. To address your concerns directly and clear up any confusion, we would like to propose a brief call at your earliest convenience.
It is easy to use, but the support services are very poor and extra fees are required for developments, which is not acceptable. Also, the application visual areas are not sufficient.
Dear Yunus,
We apologize for any inconvenience you’ve experienced and appreciate your feedback. The fees you mentioned are for the customizations you requested for the layout and structure. Aside from that, we provided you with custom CSS and made changes at your store level. Nevertheless, we are truly sorry for the issues that occurred and kindly ask for your trust once more.
Regards,
MyAppGurus
asks owner approval then doesnt give an option to approve
We're truly sorry for the inconvenience and frustration you've experienced. Let us know what kind of rules you want to approve the review & publish it on the store. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
Image is really tiny I don't get it !!!
We're truly sorry for the inconvenience and frustration you've experienced. Let us know your exact requirements by contacting us via live chat or mail us at supprt@myappgurus.com. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
I sent two inquiries for help and still no answer back From customer service.
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
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We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
customer service is terrible and makes me wait for hours
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
ne télécharger pas cette application. Elle beug en permanence, des fois les avis s'enlèvent du site c'est vraiment n'importe quoi. Le support ne répond à aucune demande !!!!!!!!!!!!
Nous sommes vraiment désolés pour les désagréments et la frustration que vous avez rencontrés. Nous travaillons activement à améliorer notre service client et à garantir que chaque demande reçoive l'attention qu'elle mérite. S'il vous plaît, donnez-nous une autre chance de vous aider : nous nous engageons à arranger les choses.
Salutations,
L'équipe MyAppGurus
Dead app. No reply from support.
We're truly sorry for the inconvenience and frustration you've experienced. We're actively working to improve our customer service and ensure every inquiry receives the attention it deserves. Please give us another chance to assist you—we're committed to making things right.
Regards,
MyAppGurus Team
Went smoothly till i tried to transfer my shopify reviews, spreadsheet would not work even in their format. Customer service didnt have a clue. Considering the whole function of the app is to allow import of shopify reviews it failed tremendously and was just a waste of time, dont understand how it takes someone this amount of time to solve something like this when this is the sole purpose of the app
EDIT: MAG reached out and tried to resolve the issue, unfortunately i had already found a different app to use. Its a pity as Ashu was a credit to mag, unfortunately the first person I dealt with was out of their depth
We're truly sorry for the inconvenience and frustration you've experienced. As earlier communicated with you the feature you referring to is working fine. Thanks for the 3-star review, let us know how can we make it 5-star.
Regards,
MyAppGurus Team