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Worked well for us and customer support was helpful as well! We've only had it for a week and so far would recommend.
Excellent reviews app with growing potential and an easy-to-use experience Very helpful customer service team!
Hi there Skin Science team,
Thank you so much for your wonderful review of our reviews app!
We are thrilled to hear that you are finding our platform easy to use and that our customer service team was able to assist you. It's always our goal to provide a seamless and enjoyable experience for our customers, and we're so glad that we were able to do that for you.
Your feedback means a lot to us and we're so grateful that you took the time to share your positive experience. If there is anything else that we can do to support you, please don't hesitate to reach out.
Thank you again for choosing Stamped. We truly appreciate your business and look forward to continuing to serve you in the future.
I would be helpful if we could attached files to the responses. It would be helpful if there was the ability to accent words in "bold" type. Having the ability to use color would be helpful. When multiple people are answering questions, one cannot see that the other has answered a question without refreshing the page. It would be VERY helpful if answers were shown across all agents in real time.
Hello there,
Thank you for your feedback.
Adding files to replies of reviews isn’t quite possible currently.
We will definitely bring your suggestions back for our developers and possibly have this added to our priority pipeline to have this feature included in our next updates!
We are still on the free trial but so far so good! I love how you can see who they sent the email to, if the customer open the email and if anyone left feedback! I just wish the next plan didn't go from free to $15.00 a month. Maybe like $7.00 or $10.00 and I would have already upgraded!
Very easy to set up with a step by step easy to understand tutorial. I checked out some other apps and for the free plan option this was by far the best value option.
Bad app, bad customer support. We are a small business and startup so we rarely if ever reached the 50 orders per month limit, but for some reason we were always over the limit and review request emails would never be sent. However, that didn’t stop Stamped.io from spamming us with emails that we have reached our monthly limit and should upgrade. We gave up on the app until 11/1/18 when we received an email from a customer. Our customer had received a review email regarding an order that was two years old. The customer was confused, upset and panicked believing that their credit card information had been stolen and used to make a purchase. I immediately checked our records and assured him that no new purchase has been made. So I contacted Stamped.io customer support for an explanation and resolution and this was their response, and I quote:
"I checked that you are in the Lite plan and it comes with a monthly of 50 order limit and it doesn't meet your sending needs. …I suggest considering upgrading your plan to a great limit so you can send review emails for all the orders placed."
So after two rounds of emails and never addressing why they were sending review emails to two year old customers, we uninstalled the app.
Update: No, the issue was never resolved. However, we found a much better review app in Judge.me - no 50 order limit, review importer, more features, great support and it's FREE!
Hello NugTools,
We are sorry to hear about the experience you had with Stamped.io, our support team could have clarified better on the query you had.
Stamped.io counts the number of orders review emails are sent out to. Once your limit is reached for the month, review emails will pause sending and accumulate in the queue.
The review emails will resume sending:
- on a new month when the limit is reset at the start of each month
- when there's a greater order limit, an upgrade
The customer had received the review email for the old order due to the large number of backlogged review emails in the queue since the app was installed.
We do apologize for not addressing your query earlier and resolving your concerns.
Stamped.io definitely has more value-added features compared to Judge.me, and our plans are priced competitively compared to other review apps in the market which offers a similar set of features.
We hope you will re-consider our app again in the future!
Love this app! Makes it super easy for customers to leave product reviews and it's all automated, hassle free!
I installed this app to start sending email automation to collect reviews and send coupons for the customers who interact. So far, so good, everything seems to be working correctly! There were some bugs while setting the whole thing up that made the process a little more slowly, but I instantly emailed the support who was super fast, helpful, and accurate in solving my problems. Would be good to have more attractive design solutions to show the reviews on the homepage of our website :)
The app is doing it's job and their client support is very helpful. I would recommend this application.
We ran into technical difficulties and Stamped.io was quick to respond and fix our issue. They were very professional and courteous. Their software is top notch!