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Great app. Also, very good customer support.
Hello Flying Kids Team,
Thank you for your glowing review! We're thrilled to hear that you're enjoying our app and that you've found our customer support to be top-notch. If you ever need further assistance or have more feedback, feel free to reach out. We're here to help!
Your partners in success,
All of us at Stamped
Thanks for the hard work. Really useful for my website,
This tool is good for getting customer's review
I've had this app for only a couple of weeks now. I decided to change the theme on my store and all of a sudden, all of my customer reviews disappeared. I reached out to the app developers for assistance and I was told I need to manually add a code to my site before my reviews would show again...I'm not good with code and the developers told me they could help me and then sent me their pricing page for assistance. Like what? Why are you charging your customers who need technical assistance with the app? This is the first time that I've had a app developer tell me that they would charge me for using their technical support. No thank you. I have found a better app for reviews that doesn't charge their customers when they need assistance. I will be uninstalling this app.
Hello Posh Kartara Beauty,
Thank you for your feedback.
We've reached out found that the review widget was removed as the theme was changed, usually, this would remove any codes that we've previously installed for you on the theme.
However, you can simply reinstall the widget easily via the App => Settings => Main Widget => Reinstall widget on the theme, this would actually re-add the necessary codes to your new theme.
We've actually reached out on another separate email on assisting on the installation but it seems the collaborator account hasn't been accepted.
We'll reach out again via email just in-case :)
Thank you!
Just applied to my site. Not sure whether it will works well or not
paid for the upgraded plan and received zero support. I have emailed ten times and all I get is canned response. No onboarding what so ever. Definitively a waste of time and money. No phone either!
Hello Toltrazuril Shope Team,
Our apologies for any delay in our responses during the holiday period. We value your investment in our upgraded plan and understand your disappointment with the level of support received. Rest assured, we're committed to ensuring every concern is addressed promptly.
It looks like every ticket you have created contains a response from our Support team; this leads us to believe there may be some issue with you seeing our responses. We encourage you to whitelist the Stamped Support email to ensure we aren't lingering in your spam folders!
I've personally reached out separately to rectify this situation. We genuinely appreciate your patience and understanding and are eager to assist you promptly.
Your partners in success,
All of us at Stamped
Great app and even better support. Super responsive and quickly fix any issues we have. Highly recommend.
Easy to understand customisation, great features and attractive widget out of the box. Very happy with the decision to use Stamped.io
I've just signed up with stamped and so far so good. The team is SUPER helpful and has made the set-up process very easy. Excited to watch the reviews start rolling in.
Hey Vee Underwear,
Thank you for your kind review!
We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
I love this app! Although I have to say, the best part is actually the customer service! I've had a few problems uploading reviews from previous platform and with the widget design, but within minutes they have responded and sorted the issue straight away. I highly recommend this app. It's simple to use and can be fully customised to match your branding. Thank you.