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Great app, great support with live chat!!!
Hello Neurowebdesign team,
Thank you for the fantastic 5-star review! 🌟
We're thrilled to hear that you find our app great, and it's wonderful to know that you appreciate the support, especially through our live chat. If you have any more feedback or questions, feel free to reach out. We're here to help!
Your partners in success,
All of us at Stamped
so far so good! cust service was helpful in setting up the widget's location on the site. already got 3 reviews since installed earlier and love how the new reviews look! pretty cool that we can now show attributes that can help customers choose the right size for them
This app really sucks, I've had much better luck with Fera reviews. The integration is sloppy and not streamlined like Fera, and the support is straight up BAD. Support only answers tickets via email, which take 12-24 hours per response. It takes them 4+ emails just to understand the problem, so don't expect to have issues solved within at least 4 days. I am currently on the free plan so maybe that's why they're so bad, but nonetheless it does NOT make me want to continue to work with them and use the paid version. I will probably be uninstalling if my problem is not fixed after the last email I just sent them.
Hello Deos team,
We sincerely apologize for any inconvenience you've experienced with our app. We always strive to provide a seamless and user-friendly experience.
We understand that you initially faced challenges with widget installation, but we were committed to helping you get it up and running.
Our team's primary communication channel is email-based support, and we aim to respond within 12-24 hours. We apologize if this didn't meet your expectations. We've been working to offer live chat support to enhance the experience, and we look forward to offering it more broadly in the future.
Regarding the specific issue you reported, it did take a bit of back-and-forth to understand and address the problem. We appreciate your patience during this process.
If you have any more questions or need further assistance, please don't hesitate to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience.
Your partners in success,
All of us at Stamped
I couldn't import reviews properly and immediately uninstalled the app. I've since requested customer support (mainly "James") to cancel my plan and issue a full refund but they keep avoiding the request.
Eventually I was billed the full amount in my monthly Shopify billing and this has yet to be resolved.
This is the only app where I've had so much trouble getting a refund. I'd avoid this app and look for something else.
Hello Spirigem team,
We appreciate your response, and we'd like to clarify our efforts to assist you. Our team has been working diligently to guide you through the cancellation process, which involves a simple three-question form. However, we haven't received a response from you or received the completed form, making it challenging for us to proceed with the cancellation and refund.
To ensure we can promptly resolve your concerns, we kindly request that you fill out the mandatory cancellation form that we've previously provided. This will allow us to process your request accurately and efficiently. If you encounter any difficulties or have questions about the form, please reach out to us, and we'll be more than happy to provide guidance and support.
We understand your frustration, and we want to assure you that our team is committed to resolving this matter as quickly as possible. Your satisfaction is essential to us, and we look forward to assisting you further once we receive the completed form.
Thank you for your cooperation.
Your partners in success,
All of us at Stamped
They say they allow video reviews, yeah after you install the free version you need to upgrade to the next plan just to have ANY options... Then when you pay $29 you find out that if you want video reviews you need to pay $199 a month. What a joke. I've ran hundreds of reviews with loox on my other sites and have had great results, I should have stayed with them. Deleting this app and going back to loox. Call me when all your features are $50 or less a month
Hello Amrap Tactical,
We are sorry to hear about the frustration you had. Stamped.io is transparent in our pricing and plan, you can view this via our app page and dashboard section.
Our subscription pricing plan scales according to the available features and number of orders, this is so that we can provide more value to larger Enterprise business with higher order volumes as well. This is also commonly done for all other Reviews app. Stamped.io also provides more features compared to other review apps including Loox.
We hope that you'll reconsider Stamped.io again in the future.
Paid for one of the versions, you basically get no features, and have to pay even more for basic features. Contacted for a refund but just get sent round in circles by a chat bot.
Hey there Holiday Bottle team,
I'm sorry to see you've had this experience.
The basic plan is a great place for new and small businesses to start with; it comes with all the standard features of our product that let you collect and display reviews. It is true that higher plans have additional features which may be what your business is looking for.
I have located your support request and it looks like you submitted using our old support email hello@stamped.io please note we are now using support@stamped.io for all support requests.
I have flagged your request and one of our product support reps should be in touch soon to help you out.
If there is anything we can do to help you succeed please let us know!
I like the app. Unfortunately, I can't use it's default payment gateway for my products. Otherwise, it reallly is a great application.
Hello there!
Thank you for your review :)
Stamped.io isn't restricted to any payment gateways, there are actually no restrictions at all :)
You can use our app on your storefront regardless of the payment gateway you use.
If you need any help with the installation, our support team can assists you with it! Simply contact us at hello@stamped.io, and we'll be here 7 days a week :)
Thank you!
The app seems fine, but this is the only App I have ever installed that does not offer good support. There is no real time chat available. I have an urgent problem trying to get my past orders imported and I can only submit a lifeless form for help. The auto responder says "we will get back to you in 12-24 hours, but this may be longer on weekends." I may have to uninstall the app and look for something else if I can't get help quickly. Again, this is the only Shopify App I've ever installed where this has been the case.
Hello Pepper Pong team,
Thank you for providing us with the information about your support experience with Stamped. We sincerely apologize for any inconvenience you may have encountered during the process.
We understand the urgency of your issue regarding importing past orders, and we want to assure you that our support team responded within 5 hours of the ticket's creation. We had made multiple attempts to reach out to you for further assistance and resolution on your ticket. However, it appears that our communication may not have reached you successfully.
We truly value your business and want to ensure that we address your concerns promptly. If you are still experiencing difficulties or require further assistance, please let us know, and we will prioritize your case to provide a swift resolution.
Your satisfaction is our top priority, please don't hesitate to reach out to us, and we will do our best to assist you promptly.
Thank you for your patience and the opportunity to support you.
Have only had the app for a week. Customisations need a developer but the basic features are great and so is the customer service after installation.
Hey Tiny Tones,
Thank you for your kind review :)
We're glad to hear that you're liking our features and customer support.
We do have basic customization options on the app which will cover most of our users' needs, but any advanced customizations will require some CSS coding knowledge.
We hope that you'll have a great time collecting reviews with us :)
The customer group are awesome people, patient, responsive and effective. They went way above expectations in helping me