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The team at Stamped.io was very helpful and professional. Each time I had a question or request, they would assist me immediately. I recommend Stamped.io to everyone.
Product support non-existent. I edited the thank you page, but it keeps using the standard response. Asked for support 3x - no response at all.
Hello there,
Thank you for your feedback.
Our support team has a strict 12hr guarantee reply to all our users, and this is strictly enforced to all our staff.
We've checked on your email queries which was sent in 5 hours ago, and our support team is already in the midst of replying to you.
We look forward to resolving your concerns so that you can utilize Stamped.io fully to help grow your reviews for your store :)
This app is incredible. The support was one of the best I've experienced since I joined Shopify. I made my money back in one batch of emails with this app. What highly recommend
Very intuitive app and the support are very professional, clear and extremely helpful. Would highly recommend!
I love to be able to show my customer's reviews on my web, it's really helping my business. I love to have automatized emails inviting my customers to leave a review.
I use the app to add reviews to my store and also import them from Etsy. I changed over from the Reviews App to Stamped due to a problem that the former app was causing when trying to get my pages indexed with Google. I was super impressed with the speed and personal service I got from the customer services team at Stamped. They updated my website for me overnight and corrected any issues immediately. A refreshing change from other experiences I’ve had! Thank you Stamped!
Hey Aquila Jewellery,
Thank you for your kind review!
We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
I had no trouble installing the app when I first used it. However, when I changed my theme to a new layout from Shopify, I wasn't able to get the ratings to appear on my websites. Once I sent in my request for help, the team got back to me within 30 min! Was so amazed by the service standard that I have to leave this review! Thumbs up for a great service! :)
Great app. It needs some improvement as right now your review asks me to enter minimum 100 characters or i cant leave a review. Some people might want to say less.
Main issue is with their server. When we send review requests at 5pm and they don't actually send until 2am (with no visibility on when they will be sent), it defeats the purpose of being able to manually control what time your reviews are sent.
They have come back to say that "server volumes" caused the delay, but unfortunately the impact to our response rate has been material.
I just download this app, cant wait to see the results. So far it was easy to install and I like what I'm seeing.
Hello C.Fab,
Thank you for your review, we hope that Stamped.io works well for your store, and please feel free to approach our support team should you require any assistance with the setup!