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Day one very fast response. Thereafter i see some bugs using this app.
1) Mobile Browser Top Menu when click doesn't show the list of menu options.
2) Use Desktop when check out have Hulk Message on it. That's a killing for online store.
3) You have no reply to my 2 ticket but have an update on 13 jan. Today 15 Jan. i tried using your theme. Still fail. Top menu at phone browser is ok now. But No review option at all my product. And lastly the Hulk message is still on the checkout page using Desktop computer.
Disappointed.
Firstly, we would like to thank you for the feedback provided, it is truly valued and most important for the improvement of our apps. We are deeply sorry for the inconvenience caused by our app’s dysfunction. I hope our paths will cross again in the future since we are at your disposal for any queries you may have.
I followed the instruction to install and set up the 'Product Reviews' app, but it is still not working. Waste of time.
Hi there,
Sorry to hear about your troubles. We actually automatically install some of the code and the rest of the instructions are laid out but can be confusing for some themes as their structure is different.
Just contact our support team and we'll help set it up for you free of charge. Hope you'll amend your review after this as it really doesn't give it justice. :)
This app is just awesome! Even more fantastic is the support, I had a problem with the translations they helped me in just 24h! Fantastic!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
Hasta el momento me ha parecido muy buena, facil de manejar y directa para lo que necesito. El soporte tecnico excelente
¡Hola! Gracias por tu review positiva acerca de nuestra aplicación Hulk Product Reviews. Nos alegra saber que ha cubierto tus necesidades hasta ahora y que has encontrado nuestro soporte técnico útil. Sin embargo, notamos que nos has dado 4 estrellas en lugar de las 5. Apreciamos tus comentarios y nos encantaría saber cómo podemos mejorar para alcanzar esa estrella adicional. ¿Hay algo en particular que te haya preocupado?
Recordarte que siempre estamos aquí para ayudarte con cualquier pregunta o problema que puedas tener. Realmente apreciamos tu aporte, ya que nos ayuda a crecer y a proporcionar la mejor experiencia posible a todos nuestros usuarios.
Gracias de nuevo por tomarte el tiempo para escribir tu review. Valoramos tu opinión.
Con cariño,
El equipo de HulkApps.
Great free review app. Did everything I wanted, and support was wonderful. I mean, it's a FREE app and their support literally coded for me. AWESOME, please keep it free! Us small businesses really need it.
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We're glad our app specialists able to help you out with getting Product Reviews App installed and stylized properly.
We do provide free installation support for all our apps.
We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out should you have any other questions about Product Reviews, or any of our other apps!
Best of luck with your business!
Perfect free app. Difficult to install on your own but they have amazing free of charge support also!
Highly recommended!
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps!
We always offer free installations when it comes to [app name], and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly.
We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words!
Best of luck with your business!
Je ne conseil pas les application de hulk apps, le service client est très lent, le codage est mauvais et ralentis mon site, je ne comprend vraiment pas pourquoi ils ont une aussi bonne note, je deconseille si vous voulez un site rapide.
Hi there,
We are truly sorry to hear that you had a poor experience with our app, and our Customer Experience team.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Let us know if there is anything we can do to improve this, please.
My kindest regards,
Shruti - Product Manager at HulkApps
I needed an app just like this! I searched high and low I even asked shopify support and no one could help me. I am so happy I found this application as it was able to execute all that my business required. I had a bit of trouble configuring this set up through import and export of existing reviews however the support team was amazing to put up with my 21 questions. Thank you very much Hulk apps. I look forward to new applications released by you
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community. We really appreciate it!
Have a beautiful day!
I have used this app to style the reviews much more attractively than was available in the Shopify Product Reviews App. It was easy to import my reviews and then pay a $20 small fee for some additional customisation which was done swiftly and to my requirements. I found Hulk team very responsive and am very happy.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
Please let us know if we can assist with anything else! We look forward to seeing your increase in trust while using Product Reviews app!
Ho avuto necessità di contattare il supporto tecnico, il quale mi ha aiutato subito a sistemare il problema che stavo riscontrando, in modo rapido e cordiale. Grazie mille Nitesh per il tuo aiuto!! :)
Thank you so much for your review! We are glad to read that our customer support team was able to provide quick and friendly support to resolve your issue. We are grateful to Nitesh for his help! We hope you will continue to use this app in the future.