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You are promoting yourself
Mast aoo
used this app for a long time but randomly all of my images were gone and had question marks on them. hulk team responded saying their server crashed and they really made no effort and didn't really even have any compassion for the frustration I was going through. this is years of customers photos that are really important to my product pages and they have no backup. I have an old backup that I did myself but when I go and look its all links to hulk site, not actual photos downloaded. so major loss.
very disappointed, will be going to a different more reliable review app
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
Good functionality and responsive support.
However, after a recent change, the app became unusable for any shop that cares about page speed, Google rankings and efficient use of resources.
The app does not allow the user to control where the JS and CSS files are injected. It just loads large files in ALL urls, even if the app is not used there. It is not possible to block it.
The result is unnessecary page size on the home page and other important pages.
Don't get distracted by the decent product review features, because there is a big price you pay for it
Thank you for your review. We understand your concern about our app possibly impacting page speed, Google rankings, and the efficient use of resources on your platform. We are sorry to hear that the recent changes made to our app caused some issues for you.
We value user feedback and are always working on ways to further optimize and improve our resources while also supporting our customers in their own page speed performance. We are currently exploring options that will allow you to be able to control and manage where the JS and CSS files are injected and will update you as soon as we have something to share.
In the meantime, if there is anything we can do to help you address the challenges you are currently facing, please don't hesitate to reach out to our support team. We look forward to hearing from you.
I like the fact that is app is free however the installation step up is quite difficult if you have no experience with coding & contacting support is another issue on its own. You have to wait days to get help & more days for them to actually "help" you fix the issue. I'd go for a paid app that's reliable & convenient any day.
Our dear merchant,
We just wanted to inform you that we have made some nice changes to our app installation process, as well as to the way you can contact our Customer Experience Team.
Should you need our assistance in any form, please do reach out to support@hulkcode.com, or to me directly at sarah.krezic@hulkapps.com. I would be more than happy to assist you!
I have been using them for the past 8 months, originally loved their service and customer support. My past two orders have been short of the quality I'm used to receiving from them, blurry images, unevenly cropped images, but today was the last straw the manager got extremely rude with me for addressing the consistency in lack of quality. I wouldn't recommend to my worst enemy after today
Hi there,
We are sorry about the issues you are facing. It could be that the automatic installation didn't work properly. Please contact us so we can help rectify this issue for you.
Thank you so much.
All the photos attached to customer reviews were accidentally deleted by the app. They are telling me to reach out to my customers and ask them for their photos. I have a shaping swimsuit company, photos in reviews are everything. So upset.
Hi there,
We are truly sorry to hear that you have accidentally deleted the photos that were attached to the reviews from your valuable customers. However, due to data security, we have set our apps so that we can not access the data provided by your merchants, so we could not be of help in this instance.
We hope you have found a way to retrieve your customers' photos.
Cheers!