BOLD Upsell AI Powered Upsells
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****ing app disabled my cart page. I didn't know until a week after when a customer asked me why products added to his cart wasn't showing up on the cart page. I thought it was a facebook tracking issue. I wasted a lot of money because of this app.
Great app, well worth the money.
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Great app but can have small bugs here and there like offers getting mixed up together or not showing at all
Hi there! Thank you for leaving us a review and this feedback. We're so sorry to hear that you've run into some bugs with the app; it looks like you were able to speak with one of our live chat representatives in order to get the issue sorted out. We'll certainly be in touch with updates on the fixes!
We look forward to getting Upsell working properly on your store again so that people can properly get all of the Halloween goodies you sell. Cheers, and thanks for your patience and understanding!
Dan on the support team was super helpful! I had two or three issues that he fixed quickly, and he sent me personalized videos to help with my specific problem. The app has some glitches depending on what theme you use in shopify. For some reason mine added some text at the bottom when the customer clicked on the upsell item. The support team also helped me fix those glitches. Also, it's a little confusing that crossells are also called upsells in the app. Anyway, just some feedback. Thanks, guys!
Pro: Staffs are friendly and helpful
Cons:
.No support 24/7. The wait was long (My store was paused 3 days because I needed this app and already paid for it)
.30/200 views were just for figuring out if the app was working.
.Charge per view was unfair since it doesn't guarantee sales
.App was not very responsive. Took it long enough before it is loaded and customers may have skipped to cart already.
.Should add more features like more title characters
=> Overall, ClickFunnel offers cross-sell and upsell with email support and more for the same cost. Here if you get more than 5000 views you will get charged like $90. Clickfunnel charges $97 for unlimited views (so they are technically the same thing but ClickFunnel offers more)
Thank you so much for taking the time to leave a review of our apps. I'm sorry to hear that you weren't satisfied with some of our features, but I can assure you that we're always striving to make our apps work as best possible for all our users - so your feedback helps greatly. If there's any more that we can do to help in the future, please feel free to contact our support team and we'll be more than happy to help however we can.
BE VERY careful downloading this app.
We used it for a few days and decided to uninstall it. For the next two weeks our sales dipped significantly. Our Landing page views to link clicks went from 80% ratio to 50% ratio. Finally found this out today and realized it was a bunch of rogue code left over by Bold. Page speed went from 90 to 50.
In the process of trying to uninstall all of it following their "tutorial" right now and half of the code I need to delete I cannot even find.
The app works great when it's installed, but be really careful.
Thanks for taking the time to write in! We are sorry to hear that you experienced a page speed issue with your store. I can confirm our dedicated install team has been in contact with you to help. While Upsell does require some code to function, it should not have a significant impact on your store load speed. Our team would also be happy to take a closer look if you would like to try again in the future. Just let us know!
I’m sure the app is fine. Unfortunately the customer service is terrible! Really don’t recommend this app if the device is this bad early on.
Hello there! Thank you for taking the time to leave us a review and this feedback. We apologize for the potential miscommunication - it appears as though you may have not received an email from our installation specialist, Taylor, last Tuesday.
A couple of our other specialists have followed up with you and we hope you are receiving our emails! In the case that they haven't gone through properly, feel free to let me know here and I'll be able to relay that to our specialists.
We hope to hear from you so we can get everything sorted out properly! We'd love to be able to help you out with the installation and get the app working for you so you can see if it's right for your store.
Closed my store for days!
This Product Upsell app caused my store to be down for five days until Shopify stepped in to fix it. Injected scripts were being pushed into my store by the app which prevented our shipping methods to load – hence prevented customers to make a purchase.
Bold couldn’t care less when they got involved, I got the most uninterested answer and they did not seem to find a reason to look further into it for other customers to avoid the same error.
Five days without sales - that’s pretty expensive.
a good and useful customer service 80% satisfied after using it I really enjoy it and i do highly recommend it
Tried it for a while. Really enjoyed the app. But... had to uninstall.
Here is the reason (by the way the app works great):
It just doesn't work with my theme. My theme comes with, certain options, when people add the items to the cart, they can still stay on the same page. With this app, it didn't work. I know there are ways around this problem, by adding ajax to the add to cart button, and etc... Or there are some apps do the job, but, it is not the same and doesn't look good when there is a banner at the bottom.
If this app works with, my theme in the future, without changing my cart option , then i will be installing again. It might be a good idea to work on this issue, because, when our customers don't stay on the page after adding the items to the cart, there is no point of upselling our products. They get frustrated, and either abandon the cart, or leave the site. Something to think about.