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Very easy to set up & it installed directly into my instagram. But, Wish there were more video options.
Whenever I try to create one of my videos, it keeps staying stuck at 99% on the "Creating Video" screen. Other than that the app works perfect.
Hi there,
Sorry about that, it shouldn't have happened.
One of our support team members will contact you shortly to better understand how can we help you.
Thanks,
Team Promo
I have given this app three stars. As It is In The Early Stages Of Development. It Is Hit and miss with loading products. Not Loading Properly. Lack Of Themes. This App Will Be Good On Social Media. Shame this app isnt fully working for upcoming christmas marketing. You Can only upload to Your Store. But dosent say where in your store it uploads to.
UPDATE: Hi Karen, We rolled our new release a few weeks ago and you got to check it out. it includes scroll stopping templates and many more features you should check. Let us know what you think :)
UPDATE: Hi Karen, happy to announce that we released the distribution feature and now it is possible to publish videos to Facebook (timeline, pages, and ad account), YouTube, Twitter and next week - Instagram!
Hope you'll find it helpful!
Thanks,
Hi karen,
Thanks for taking the time to review our new app.
We're releasing new features every day, and we will cover full distribution to social media in a matter of days.
The videos you publish are automatically uploaded to the relevant product page, and you can reach it directly once you publish, by hitting the 'Go to your product page' button.
If needed, you can use this link and have a comprehensive product tour - https://promo.com/shopify/welcome?product_tour_id=77442
Or, contact our 24/7 support team that will be more than happy to assist you in every way via chat or email support@promo.com.
I hope you'll be enjoying our app soon!
Thanks again
I tried the app out and appreciate that's it's free; however, I understand why. The limitations are not great especially considering that I can't fully enter my store's web address. Why have character limits for the most important aspect of the business?
Hi there,
Thanks so much for the feedback.
Yes, we do limit the number of characters but for a reason. We're using a technology that allows you to make an adjustment (such as color, text) that will always correlate with the animation. Removing this limitation can cause a serious change in the output of the video, such as a very small website address, that will be hard to read.
I suggest using a URL shortener tool such as bit.ly, that not only gives you the option to cut down the characters, but also provides data on clicks.
Feel free to contact our support at support@promo.com for any needed assistance.
All the best and good luck with your business!
Team Promo
I liked it, but first video published cool. All subsequent attempts by not publish! That's right???
Hey there! 👋
A member of our product team just emailed you regarding your feedback.
Please let us know if the issue was resolved.
Best,
Team Promo
The video creation is very easy, and this indeed would be a great tool to use. However, things are not as they seem. The next few sentences are taken from their terms of service (Downloading the video ad you created on the Site and sharing it, will only be possible following payment. The Promo Service is offered on various payment alternatives, all as described in our billing page.) Once you go to said page it lists three different monthly, and three different annual prices. Said prices are more then free. You have a great app, just don't approve of the false statement that it is free. There maybe more to this then what I'm seeing, but when it says "free" and then I see this, I stopped reading all together. Kind regards, Open Door Christian Store
Hi there,
Our app is 100% FREE of all charges.
But we totally understand how you got this impression, and we'll fix it, so others won't be misled.
The origin of the terms of service page you quoted from is from Promo.com, our main product, who shares lots of components with our Shopify app and indeed is a premium service. However, this is not the case with our Shopify app, that allows you to create video ads and publish them on your store or social channels, with no cost.
We're glad you liked the app, and we do hope you'll use it and create great videos for your business, for free :), and if to be honest, the only "coins" we're after, are great positive reviews.
Team Promo
I just created my 1st video and posted it to Instagram and Facebook. It cut off part of the video so, I have to learn how to resize it but for now, it's better than nothing. Overall, it was easier than I expected.
Hey there,
Let us help you...our product team will contact you to better understand the issue you encountered, maybe we can help!
Thanks,
Team Promo